Managed Services Engineer


Sydney, NSW

Posted 8/14/2019


This company is a well-established and highly reputable IT Managed Services Provider who deliver solutions across both private and public cloud offerings.

You'll be offered paid certifications, ongoing training, a clear career path and an upbeat and outgoing work environment to allow you to thrive.


This is a newly created Managed Services Engineer position to support various customers enterprise systems network infrastructure.

You'll be providing level 3 BAU support + be involved in interesting projects such as hardware/software implementations/upgrades, cloud migrations and design work etc…

Being a small yet growing team you'll be 'wearing multiple hats' and providing exceptional customer service to clients.

Key elements of the role:

  • Level 3 support, troubleshooting and management across server infrastructure, virtualisation, storage/backups and the cloud.

  • Configure & support Enterprise networking devices - i.e. routers, switches, firewalls, wireless.

  • Hands on involvement with the implementation of client projects and solutions.

  • Working closely with clients to ensure their business IT objectives are met.

  • Act as an escalation point for the Service Desk.

Projects involvement includes:

  • Cloud & server migrations (Azure, AWS, VMware/Hyper-V)

  • On-prem Exchange to Office 365 migrations (design & execution)

  • Office moves (design & execution)

  • Network configuration / redesign - WAN/LAN & configuration of routers, switches, firewalls, WiFi etc…

  • Hardware installations / upgrades

  • Datacentre migrations


Suitable for a strong 'IT generalist' experienced with level 3 support, troubleshooting & projects across servers, networking, virtualisation, and the cloud for multiple Managed Services clients.

The following is needed:

  • Strong L3 skills supporting a Microsoft stack (Server 2012/2016; DNS/DHCP; Active Directory, Group Policy, Office 365 & On-Prem Exchange / Exchange Online)

  • Well-developed experience with VMware / Hyper-V

  • Background supporting Cisco and/or Fortinet networking devices (or similar)

  • Good networking knowledge & understanding of TCP/IP, Routing/Switching, VPN, WAN/LAN etc…

  • Proven experience delivering multiple small-to-medium sized projects - e.g. migrations, upgrades, office moves etc.

  • Datacentre experience is beneficial.

  • Fantastic customer service skills, and well-developed problem-solving skills.

This is a full-time permanent role based in the Sydney CBD and is offering circa $90,000 - $100,000 (plus super).

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

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