Desktop Support Engineer


Brisbane Grove, NSW

Posted 10/11/2019

Location:CBD & Inner Suburbs > Brisbane
Profession / Role:I.T. & T > Helpdesk & Support

  • Full time contract opportunity with extension options
  • Great career development opportunities
  • Prime office location


We are currently looking for a technically-minded and ambitious End User Support / Desktop Support Officer who can apply their knowledge and skills to support with day to day ICT Level 1 and Level 2 queries. This role will have you working with a collaborative team within the End User Compute and Client Services Support group.

The initial contract will be until the end of 2019, with strong chances of extensions.


  • Deliver system administration services across supported operating environments (Windows and Linux) as well as the ability to apply security practices being adopted.
  • Oversee and support the computing infrastructure, encompassing software and hardware and organisational ICT supported operating environments for all areas which will include (but not limited to)
  • Head Office and warehouses
  • State Offices and operational areas
  • Training facilities and meeting rooms
  • Operational Hubs including Maintenance Centres
  • Operational Sites
  • Remote Offices - Nationally
  • Advise and recommend matters relating to ICT aligned to the End-user computing service remit and manage the strategy across End-user computing with the focus on continuous process improvements and moving issue resolution to the front line or as close to the customer as possible.
  • Provide team mentoring and management when needed.
  • Knowledge of ITIL concepts, in particular: Incident, Problem and Change Management.
  • Use relevant IT Service Management processes to assist services and requests, including ITIL service delivery for issues relating to all End-user computing services

Please note: As this is a role within the Australian Government, all candidates will need to be an Australian Citizen.

Date Posted:9/10/2019 5:56:00 PM

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