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January

Technical Support Engineer (Nv2) - Canberra

Fortinet - Canberra Airport, ACT

IT
Source: uWorkin

JOB DESCRIPTION

Job Description

Technical Support Engineer (NV2)

Role Overview

Fortinet is looking for an experienced Technical Support Engineer to join our Canberra office to provide exceptional customer service and technical help for our government customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while increasing your knowledge and developing your skills in network security.

Responsibilities

  • Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary
  • Understand customer network/security implementation and requirement technically
  • Technical issue analysis, troubleshooting and consultation for customer
  • Effective communication with customers and colleagues
  • Manage customer expectation correctly
  • Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue
  • Customer case management and escalation
  • Reproduce customer issue/bug in Fortinet APAC lab
  • Fortinet’s Product bug management and escalation to engineering team
  • Keep improving technical knowledge and updating latest network/security technology and protocols
  • Knowledge, idea and experience sharing within the team
  • Contribute to the team's success and be part of good team player
Requirements
  • 4 ~ 7 years working experience in networking/security related field
  • NV2 security clearance is required
  • Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation
  • Good communication and written skills in English
  • Got sense of urgency and capable to handle tense situation
  • Positive, communicative and customer oriented attitude
  • Quick learner
Added Advantage
  • Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA …)
  • Experience in security products and technology (e.g. Firewall, IPS, DDoS)
  • Good exposure in Unix/Linux environment would be a plus
  • Experience in system integration and multi vendor environment
  • Experience in data center deployment
  • Experience in wireless access point
  • Experience in SQL database
Educational Requirement
  • Bachelor’s Degree in Electrical Engineering or Computer Science or equivalent experience
  • Master Degree in Electrical Engineering or Computer Science preferred
Fortinet is an Equal Opportunity employer.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.