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Sunco Technical Architect

Zendesk - Melbourne, VIC

Source: uWorkin


Job Description

Zendesk helps companies build better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams! We are looking for a dynamic and technical individual who enjoys crafting solutions for conversational experiences, and helping Zendesk Clients be successful on our platform. This is a phenomenal opportunity to join a fast-growing organization, making a difference in the Customer Experience market. If you have services delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk.

What you get to do every day:

Seek to understand our current & prospective customers’ needs and lead technically oriented customer conversations.

Work collaboratively with Pre-Sales teams to position and present implementation solutions to our current & prospective customers’.

Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers.

Provide feedback and prototype ideas from the field to influence product development.

Design, POC and present technical solutions for customer use cases.

Suggest proven workarounds to fill product gaps.

Lead highly technical discussions on a broad variety of technologies.

What you'll bring to the team:

Bachelor's Degree (or equivalent experience) and 5+ years of experience delivering consulting services and/or programming experience with languages like Ruby, Python, Java, C#, or JavaScript.

Excellent analytical skills, including the ability to meet a business requirement with a technical solution.

Strong solution scoping abilities, using our existing solution and influencing new product development.

Experience with RESTful APIs, and experience developing applications on the backend (servers and databases) as well as the client side (Android, Web, iOS, etc).

Experience developing, selling, or supporting SaaS applications;

High energy, enthusiasm and positivity - you are someone who sincerely enjoy presenting to and interacting with customers.

Experience in a broad variety of technical concepts (web development, web sockets, mobile development, backend development, automation…)

Strong communication skills.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.