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Application Support Engineer

Colwen Hotels - Melbourne, VIC

Source: uWorkin


Job Description

Your New Role

Role Responsibilities Include

Provide systems administration, monitoring and Level 2 and Level 3 ITSM support for mission system applications and development centre software tools.

  • Provide systems administration, monitoring and Level 2 and Level 3 technical support
  • System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability
  • Completing incident ownership including triage, investigation, escalations and post incident follow up
  • Performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required
  • Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management; and
  • Creating and maintaining system and operational documentation, including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk.
Due to the nature of work we do for our customers, all applicants are required to be Australian Citizens and to hold a current NV-1 or NV-2 security clearance with AGSVA.


About You and What You'll Bring

At least a Bachelors degree from an accredited institution in Computer Science, Information Technology or a related discipline, or equivalent experience/combined education, with relevant ITIL based service operations related working experience and specialised training that is commensurate with the assignment.

  • 5+ years of experience with application troubleshooting, diagnosing, testing and resolving customer issues
  • Windows server and Linux administration skills
  • Knowledge of networks, network protocols and tools
  • Experience with scripting languages and task automation
  • Basic database administration skills for common DB types such as MS SQL and Oracle
  • Experience working with software development teams and understanding of the Software Development Life Cycle
  • Experience working in a Defence environment.
  • Experience with ticketing, knowledge management and ITSM products such as JIRA, Confluence and HP ALM.

Additional Information

What You’ll Love

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.