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Pre-sales Solutions Architect

New Relic - Melbourne, VIC

Source: uWorkin


If you have a passion for enterprise performance architecture and the leadership to drive impactful solutions to our very strategic customers, then you have found the right role!

The Pre-Sales Solution Architect will be an integral part of the Customer Solutions Group (CSG) organisation and act as the technical leader when engaging Key Accounts. Acting as the trusted advisor to our most strategic customers, they will partner closely with Key Account Executives on our team throughout the sales cycle and perform deep enterprise-wide discovery to diagnose customer issues and develop an understanding of their current environment. They will use their Enterprise Architecture skills to articulate a roadmap, solution, and to-be architecture. By collaborating with Business Architects, Enterprise Architects, and C-Level partners, they will effectively communicate our value proposition and business outcomes.

Critically, their technical contributions and feedback from the field into Product Marketing, Product Management, Office of the CTO, and other key partners will enable the continuous improvement of New Relic products and continuous innovation of the company. They will promote our strategic direction and vision, as well as advocate new product direction on behalf of our customers.

Opportunity to work from a remote office may be available depending on applicant location.

What you’ll do:

  • Design the next-gen Observability Solution for large and complex customers undergoing significant changes in their organisations.
  • Team lead for a mixed group of technical specialists as part of large-scale product evaluations.
  • Ensure the success of significant deployments like Cloud Migrations and Digital Transformations for major corporations through effective Monitoring.
  • Deep SME that the Sales team will rely upon for key situations.
  • Collaborate with Product Management on the roadmap and deliver customised roadmap presentations to our top customers.
  • Drive issues (when necessary) to get top customers a best-in-class treatment response if they run into problems.
Your qualifications:
  • 7 years+ of pre-sales experience with the high tech industry or product management
  • Maintain a deep understanding of the customer’s business as well as their technical environment
  • Knowledge in the observability space (APM, Digital Experience, Tracing, AIOps, Infrastructure, Logging)
Technical Skills (some of these): * APM languages: Java, .NET, NodeJS, Python, Ruby, PHP or Golang;
  • End-user technologies: iOS, Android, JavaScript, HTML5, video players;
  • Cloud technologies: AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes
  • Excellent organisational and project management skills
  • Excellent communication, critical thinking & analytical skills
  • Bachelor’s degree in Engineering/Computer Science or equivalent
Please note visa sponsorship is not available for this position.

About Us

New Relic (NYSE: NEWR) is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualise, analyse, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognised as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here:

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