Key Responsibilities

• Ensure all projects are carried out in accordance with Quality Systems
• Ensure compliance with H&S Policies and Procedures at all times
• Respond to IT helpdesk requests and provide timely resolutions to matters
• Provide user support
• Visit sites in NSW to troubleshoot IT issues
• Install and configure new IT equipment
• Repair and upgrade computer hardware and software
• Deliver a professional and quality service
• Communicate with all divisions in a professional and courteous manner
• Carry out other duties that are within the limits of the employee's skill as required
• Recommend preventative measures (such as re-training, change to procedures and process)
• Maintain incident reporting system

Skills and Experience

Essential

• Experience in Windows XP/Vista/7/10, Windows server 2003/2008/2012/2016 remote desktop client services support and maintenance, network support/maintenance
• Excellent communication skills – verbal, written including presentation skills
• Logical approach to problem solving
• Must be an excellent face-to-face and telephone communicator
• Willingness to participate in ongoing training and development to ensure skills and knowledge to achieve desired objectives of the position
• A valid driver's license

Desirable 

• Experience in Apple products would be advantageous but not essential
• At least with 1 – 2 years' experience in desktop support
• Relevant tertiary qualifications in the form of diploma or degree in computer science or an IT related field would be advantageous but not essential