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February

Customer Success Manager - Cloud Architect: Melbourne

IBM - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION


Introduction

At IBM, Technical Solution Architects work to understand needs and then create complex high-quality solutions that make meaningful impact. You’ll be responsible for overall leadership and delivery of the solutions from requirement gathering through implementation. You’ll use your in-depth knowledge of leading-edge products and technologies along with industry and business skills to influence outcomes.

We have multiple positions available across Sydney, Canberra, Melbourne and NZ.


Your Role and Responsibilities

  • Be the face of IBM to the customer
  • Journey a world leader in technology and consulting
  • Work with a growing team of passionate Cloud and AI experts

As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings.

The work will involve:
• Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings, guiding IT executives through the changes needed to unlock the full value of hybrid cloud,
• Lead technical conversations and show users how to get value out of their solutions
• Use case identification, solution architecture design, MVP builds
• Build a growth plan, Identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.
• Execute customer success plan to drive adoption post-deployment

Required Experience:
• Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
• Technical understanding and hands-on experience with Containers, OpenShift, IBM Cloud Paks, Value Prop, Use Cases, Competitive Differentiation
• Technical understanding of IBM Middleware / Software / Cloud Services
• Experience with enterprise software implementations
• Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
• Analytical mindset and problem-solving skills
• Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
• Strong interpersonal relationship building and executive communications skills
• Can manage multiple customer accounts and projects simultaneously

Preferred Experience:
• Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
• Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud

The successful applicant must have the ability to work in Australia without sponsorship.


Required Technical and Professional Expertise
As above


Preferred Technical and Professional Expertise
As above


About Business Unit
.


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.