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System Engineer

Private Company - South Melbourne, VIC

Any Industry
Source: uWorkin


3Dynamics Pty. Ltd. is an MSP in South Melbourne with a broad range of clients including Medical centres. We have a small team of dedicated specialists. As a Systems Engineer of 3Dynamics you are responsible for the optimal availability of the systems and the applications that are running on these systems. To this end, you will take care of maintenance, timely identification and troubleshooting of issues. You plan, coordinate, and implement the various measures and contribute by active brainstorming, look critically, and come up with suggestions for improvements to enhance the quality of systems. The daily operational activities consist of the following tasks:

· Setup, configuration, troubleshooting and maintenance of our Server environment, Workstations, mobile devices, and maintenance of VMware environment.

· Researching, analysing, evaluating, and monitoring computer network systems to ensure networks are operating at optimal performance.

· Defining system design (creating system diagrams, interconnection diagrams, IP plans, dial plans, feature design documents as required)

· Conducting system tests (creating test procedures, conducting Systems Integration Testing, User Acceptance Testing)

· Integration of third-party subsystems (Telephony interfaces, monitoring systems, VPN systems)

· Proactive monitoring of system operations to detect potential problems and solve them before they occur.

· Monitor incidents queue for technical fault and escalate incidents to senior systems engineer.

· Provide suggestions to improve the system engineering process, where appropriate.

· Take part in an On-Call Rotation and NOC duties

· Supporting and educating our Second Level Support, who are in close contact with customers.

· Document creation of design specifications, installation instructions, procedures, checklist, and other system-related information documentation

· Work closely with other IT Teams in an international environment.