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Level 2 Technical Support Engineer

Beacham Group - Perth, WA

Source: uWorkin


  • Enjoy working on a mix of customer sites and helping shape their ICT?
  • Want to improve your customer facing ICT network support & administration exp?
  • Get some job satisfaction back in your career and engage in on the job learning
Our client is a growing IT Managed Service Provider who partners with key information technology vendors and key telco groups providing a "one-stop solution" for their quality customer base. Continued growth has created an opportunity for you to join them in a client / customer-facing IT Network Support Administrator capacity.

This role will suit your passion for being on the phone as well as getting out of the office and helping customers in the field, face to face, solving their IT and telco needs across hardware, software, and communications. You will have an opportunity to leverage your IT technician, network support/systems administration experience as you problem-solve ICT issues and support customers proactively with their information technology journey. You love being given a problem and working on a solution.

This is a team focused role that will leverage your self-motivation and technical / IT engineering problem-solving skills, working across a complete project lifecycle. Technically, you will need to have a great knowledge of mainstream technologies that drive businesses from Microsoft, Cisco etc and related vendors with some knowledge of telco/mobile a real bonus. Of course, you'll be a lifelong learner who may have a "lab" set up at home where you enjoy learning, testing and trying out new things.

A Little About Your Background
  • Knowledge of Microsoft's core SME business applications, operating systems (including Office 365), printing and server/network environments.
  • Skills helping small to large client sites as their go-to person will be highly sort after.
  • Ability to provide quality troubleshooting and support and IT consulting.
  • Ambitious, quick and self-motivated learner.
  • Excellent verbal and written communication skills are essential in dealing with site contacts and their staff
  • Enjoy working directly with customers and leveraging your service skills.
  • Technical IT network support experience with Windows 10, Office 365, small business network connectivity and equipment.
  • Storage, switching, routing and core utility computing knowledge is of benefit.
  • Min 4+ years technical experience in an MSP
  • Willingness to perform onsite requirements (ie; scheduled weekly monthly site visits, equipment deployments etc)
  • ConnectWise experience is an advantage

Based out of the office on Adelaide Terrace in the city, with pool cars available for site visit requirements, this successful applicant will not only have a valid driver’s licence, but a drive to their career to the next step, working with a great mix of clients helping solve a mix of technical issues. You will get to take responsibility for tasks and see things through to a positive result and outcome.

Your Important Next Step

The specialist consulting team at Beacham Group welcome your telephone enquiry. For more detailed information about this specific career opportunity, or if you would like to discuss your future career plans with a specialist career practitioner and talent advisor please contact either Ellen Dorizzi or Glenn Beauchamp (+61 8 6143 5000 or +61 411 116 966) in our Perth, WA office for a strictly confidential discussion.