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Senior Pro Services Engineer

Puppet - Melbourne, VIC

Source: uWorkin


Hi, I’m Jesse Reynolds, APAC Professional Services Manager here at Puppet,

I am looking for a Senior Professional Services Engineer (PSE) to join our growing PS team! In this role, you'll help our customers succeed through training and consulting, as well as further Puppet’s product growth with direct customer feedback. The ideal Professional Services Engineer is a blend of DevOps Engineer, Client-facing Consultant, Puppet trainer, and Pre-Sales Engineer. It's a tremendous opportunity to be at the leading edge of automation trends and to see how companies in every industry approach automation or utilize our products.

As part of our Professional Services team, you will work with our customers to design and implement solutions that help them deliver software faster and more reliably. You will also deliver Puppet training and help keep that training accurate and up-to-date as our products and our customers’ needs evolve. In addition, you will be responsible for providing pre-sales support to Sales & Marketing, developing and publishing Puppet modules and products, and developing and promoting integration and tooling around Puppet products. As a Professional Services Engineer, you’ll also develop blog posts and other communication for Puppet, and work with R&D and Product Management to develop and test Puppet products.


  • Ability to travel up to 25% domestically or internationally
  • Deep understanding of the practices associated with DevOps, Systems Administration, and Automation
  • Strong customer relations & presentation skills - must be able to speak well in front of an audience and with customers
  • Excitement about working with the Puppet Enterprise and Open Source community
  • Passion for problem-solving
  • Excellent time and project management skills
  • Technical degree (CS/IT/Eng/ITSec) or equivalent experience
  • Demonstrated experience working with clients and internal resources in face-to-face, telephone, virtual meetings and the ability to work and interact as a member of a group or team
  • Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Applicants with Puppet Certification are a plus

Bonus but not required:

  • Programming skills (Ruby, Python, Perl, etc.)
  • Windows systems administration experience, including Microsoft PowerShell
  • Large scale infrastructure experience
  • Experience with Puppet or other configuration management tools.
  • Knowledge of data center management, systems management, and monitoring, networking & security
  • Professional services experience in an open-source/enterprise software company

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

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