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Junior Cloud Engineer

Arq Group - Brisbane Grove, NSW

Source: uWorkin


Arq Group changes the way businesses do business. From award winning mobile apps, cloud and analytical insights, to design thinking and digital marketing. We define, design and create products and solutions that solve problems, big and small. Arq Group are Australia’s leading experts in Digital Solutions.

We create technology. We partner with our clients to solve problems others can't. We do this by hiring the best people out there!

The Job

As a Junior Cloud Engineer, you’ll be providing customer and operational excellence to Arq Group’s enterprise customer base. The role encompasses the delivery, success and BAU support of customer’s digital platforms and solutions within Public Cloud environments. You’ll be focused on excellence in Cloud engineering, delivery of efficient operational management, provision of continuous platform improvements and ongoing customer support utilising automation technologies.

Here’s What You Will Be Doing

  • Ongoing operational support of customer platforms using Cloud technologies - responsible for customer availability, performance, capacity and response
  • Queue management - Prioritising, managing and automating customer and operational backlog items
  • Proactive management directly with customers during Incident, Change, Request and problem management, ensuring high customer satisfaction
  • Manage technical escalations as part of a service desk team including advice and technical consultancy directly to customers in operational situations
  • Maintaining and managing best practice effective cloud infrastructure
  • Owning technical issues within customer cloud environments – providing an amazing customer experience!
  • Participating in on-call roster as required

What You’ll Bring To Us
  • Some experience with common Automation pipeline tools and technology (Terraform, Octopus, GitHub, Jenkins, Ansible etc)
  • An ‘automate everything’ mindset, managing, creating and building high quality DevOps friendly, scalable, reusable solutions and components
  • Experience within customer facing environments with a strong focus on platform reliability, customer outcomes and technical management
  • Effective verbal, written and customer management skills
  • Ability to mentor and train - and then document solutions and help drive automation efficiencies in customer platforms
  • Cloud/AWS certifications highly desirable
  • Experience within a cloud service provider highly desirable

About Us

Arq Group is the dynamic space for smart thinkers. We create unforgettable experiences, solve complex challenges, and provide seamless, end-to-end solutions for businesses, big and small…. from design thinking to customer solutions, leading mobile, cloud and analytical insights, digital marketing, to web design. We are Australia’s leading digital partner, powering the growth of businesses, big and small.

At Arq you’ll find a true work-life balance. You’ll be part of a sincere team that’s all about diversity, equality, teamwork and mutual support. Sound like the place for you? Then tell us why you’re the one for us.