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Technical Support Engineer-openshift

Red Hat - Brisbane Grove, NSW

Source: uWorkin


Job Summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us in Brisbane, Australia. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly for Red Hat OpenShift Container Platform. You will also partner closely with the Engineering team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest-growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world.

Primary Job Responsibilities

  • Provide technical support to Red Hat's enterprise customers, mainly for the greater China and Korea markets, for hybrid cloud solutions, mainly Red Hat OpenShift Container Platform, via web portal, phone, and chat
  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
  • Maintain a commitment to providing a premium experience for Red Hat's customers
  • Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
  • Contribute to the global Red Hat's knowledge database while working on customer issues

Required Skills
  • Bachelor's or higher degree in a technical field, preferably in engineering or computer science
  • Excellent written and verbal communication skills in English
  • 3+ years of experience working as a support or developer for a Platform-as-a-Service (PaaS) provider
  • Experience with Docker, Kubernetes, and Open vSwitch
  • Experience with developer workflows, continuous integration (CI) tools like Jenkins and continuous deployment (CD) paradigm
  • Excellent troubleshooting skills; passion for problem-solving and open source technology
  • Ability to communicate clearly and concisely to customers with various levels of technical experience
  • Experience with Linux operating system installation, configuration, upgrade, and maintenance is a plus
  • Upstream involvement in open source projects and patches submitted for upstream inclusion are a plus

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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