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February

Service Desk Engineer | Level 2

Wow Recruitment - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

  • Amazing work culture with like-minded, passionate and a hardworking team
  • Fast-paced and forward thinking work environment
  • Be rewarded for your experience and expertise with a competitive salary

WOW Recruitment are looking for a Level 2/3 Service Desk Engineer to join a rapidly expanding MSP, based in Sydney CBD to start ASAP!

Our client provides a number of solutions within IT services, ranging from managed services to cloud computing, connectivity and IT procurement with incredible service and care.
 
You will be responsible for:

As the Level 2 Service Desk Engineer, you will join a highly technical team and bring with you a strong Cloud background to contribute to the implementation of projects and BAU support.

  • Support and provide proactive maintenance for PC’s, Mac, Servers, Infrastructure, Cloud environments, Office 365, mobile devices, network devices, Internet Service Provider (ISP), Telephony and any other technologies within the scope of our client services.
  • Level 2/3 duties, and escalation point from the Level 1 Delivery Department support technician(s) if required.
  • Assist with computer system builds, repairs, upgrades, software installations, trouble shooting.
  • Assistance with project implementations
  • Assistance when required with the setup, management and monitoring of our customer Proactive Maintenance program, and after-hours maintenance tasks on client servers.
  • Assistance in the operation of the Solarwinds Nable - Remote Monitoring & Management and Managed Service Provider automation platform, Autotask.


You will bring:

  • Minimum 5 year’s experience in a similar role (preferably MSP experience)
  • Strong background with cloud (either Azure or AWS, preferably both)
  • Previous experience with Implementation, provisioning, projects, and BAU support of Cloud technologies
  • Strong design, implementation, configuration, troubleshooting, and migration experience from a network perspective
  • Strong windows and server knowledge

Certifications

  • Certs: MS100
  • Certs: AZ104 Azure or higher, or AWS Certified Architect
  • Minimum of 5 Years’ Experience working for a Managed Service provider (MSP)

 
Benefits:

  • Amazing work culture with like-minded, passionate and a hardworking team
  • Fast-paced and forward-thinking work environment
  • Be rewarded for your experience and expertise with a competitive salary 


Apply Now

If this sounds like your next opportunity, please click APPLY NOW and you will be contacted for a confidential discussion about the role.