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Technical Support Engineer (Tier 2) - Commerce Cloud

Salesforce - Sydney, NSW

Source: uWorkin


Technical Support Engineer (Tier 2) - Commerce Cloud Technical Support Engineer (Tier 2) - Commerce …

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in Sydney, New South Wales, Australia

Permanent, Full time

Be the first to apply


in Sydney, New South Wales, Australia

Permanent, Full time

Be the first to apply


Technical Support Engineer (Tier 2) - Commerce Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success Group

Job Details
Success Agent (Commerce Cloud)

Salesforce Commerce Cloud is a leading provider of software-as-a-service (SaaS) ecommerce solutions that enable companies to easily design, implement and manage their own customised ecommerce sites, including websites, mobile applications and other digital storefronts. Customers use our highly scalable and integrated Commerce Cloud platform to more easily launch and manage multiple ecommerce sites, initiate marketing campaigns more quickly, and improve ecommerce traffic.

Salesforce Commerce Cloud is seeking a Developer Support (Tier 2) Agent to join the Salesforce Commerce Cloud Support Team. This position is for someone who is highly motivated, self- directed, and has a desire to work on a cloud based eCommerce platform. A successful candidate must be able to help customers and partners overcome technical challenges, and provide hands-on troubleshooting, debugging, feature explanation, and best practice guidance to the broader Technical Support team.


  • Directly responsible for owning and solving our most complex customer issues
  • Provides technical assistance to the support team, customers, partners and Salesforce employees
  • Assists and mentors other new team members, as well as clients and partners on the use of Salesforce development tools and best practices
  • Improve the quality and efficiency of the solutions we deliver to our customers
  • Assesses, evaluates and establishes development standards and best practices in accordance with the needs and aspirations of the Salesforce community
  • Performs quality assurance in the form of coding reviews on the solutions delivery of others (customers, partners, internal teams)
  • Serves as Salesforce's technical representative and thought leader to the external technical community and internally for technical issues
Minimum Requirements:
  • 2+ years providing customer facing product/technical support or 1+ year in a development role (Web based products or eCommerce preferred)
  • Familiarity with Web service technologies and standards (protocols, security, etc)
  • Familiarity with Web technologies such as HTML, XML, CSS, JavaScript
  • Experience in Application Servers (Tomcat, etc.)
  • Experience in developing dynamic web applications
  • Experience working with Eclipse IDE or similar frameworks
  • Experience providing API support
  • Experience and knowledge of engineering tools such as bug tracking and source code control systems, (JIRA, GIT, etc)
  • Must be proficient with analysing log files and standard debugging concept
  • Strong verbal and written communication skills
Desired Skills:
  • Experience supporting and troubleshooting eCommerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable
  • Experience providing SaaS support is desirable
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