Job Description

DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

Based in Adelaide eastern suburbs, an exciting opportunity now exists in the End-User Computing Engineering team. We are looking for individuals with a passion for innovation and automation of desktop and application rollouts using industry leading technologies. Experience in large-scale, enterprise deployments is a must as you’ll be working with some of our biggest clients.

Responsibilities

• Work within a high-paced, highly-specialised Level 3 support team
• Provide a high-level of technical expertise within the scope of end-user device management for both project pipelines and BAU support
• Customer-friendly approach to highly technical concepts to communicate and engage with a wide range of stakeholders
• Responsive to change, and willingness to drive new concepts to adopt modern device management principles
• Ability to take ownership of issues to completion, prioritise and deliver to deadlines
• Ability to follow and create documentation as required
• Ability to work unsupervised / remotely with great time management skills
  
  

Essential Experience

• Experience using endpoint management tools eg SCCM, WorkSpace One/AirWatch
• Understanding of desktop support, troubleshooting, investigation and resolution from hardware to operating systems installation and support
• Automation with PowerShell, or other scripting language
• Experience with managing Windows 10 devices in an enterprise environment
• Remote troubleshooting skills
• Application Support
  
  

Desirable Skills

Preference for experience in one or more of the following specialties

• Operating System Management
• Operating System Deployment [OSD] using Microsoft Deployment Toolkit [MDT] & PXE
• Patch management & reporting with Windows 10
• Experience with vSphere or other virtualisation technologies
• Active Directory management
• Desktop virtualization (VDI, Horizon)
• Identity management vIDM, UEM
• SQL
• WSUS
• GitHub
  
  

Education & Training

• Experience in ICT, Systems Engineering, Application Development or related field; or
• Industry-based certification from a recognized Tier 1 industry vendor
• Understanding of the ITIL framework and practical use of service management processes and continuous improvement principles.
  
  

Environmental

• Work environment can be a shared office space or remote working from home, additionally may require weekend work, shift work, or willingness to travel, eg to customer or other DXC sites.
• Comply with DXC policies and procedures which includes but not limited to legislative work health and safety [WHS] legislation.
  
  

Security Clearances

• Essential:
  
  • Applicants must be Australian Citizens or PR
  • Applicant must hold, or be eligible to obtain, a National Police Check.
  • Applicant must be eligible to obtain, Department of Human Services Working with Children & Aged Care Checks.
    
    

Trust, Transform & Thrive with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results-oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.