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Voice/uc Engineer

blueAPACHE - Abbotsford, NSW

Source: uWorkin


Our Voice Engineering team provides technical expertise including design, implementation and support activities. They also act as an escalation point for Voice and UC related issues.

Duties and responsibilities include

  • Implementing new technologies
  • Building and maintaining Unified Communication (UC) & contact centre (CC) environments
  • Providing 3rd level escalation for blueAPACHE's Service Desk
  • Attending customer sites for implementation and maintenance
  • Manage to resolution all assigned incidents, requests, events and changes.


The ideal candidate is an experienced Voice Engineer with the following skills
  • Knowledge and experience in implementing and supporting VOIP and UC solutions such as Skype for Business, IPFX, Avaya, Mitel and/or CISCO Call Manager
  • Knowledge of SIP protocol, SIP trunking and call routing is essential
  • Excellent troubleshooting experience with the ability to handle and resolve Voice and UC related issues
  • Experience implementing and/or supporting video and web conferencing solutions
  • Experience with Skype for Business and/or MS Teams will be highly regarded.

You will ideally have a current Cisco CCNA Voice certification (or higher), as well as relevant industry experience.

Favourable consideration will be given to candidates who have other certifications from vendors such as IPFX, Cisco, Microsoft, Veeam or VMware.

Please note, all employment offers at blueAPACHE are subject to police clearance checks.

  • Certifications - we encourage all of our technical staff to maintain and acquire relevant technical certifications, and will fund your examinations post your probation period.
  • Technical breadth - as blueAPACHE is a service provider, we must stay across current technologies in order to remain competitive in our market. This means that you will be exposed to a wide range of technologies and have access to new technologies as they emerge.
  • Career growth - blueAPACHE has continued to grow year on year. Healthy growth drives career growth for our staff and we can share very real examples of career progression.

Please note, all employment offers at blueAPACHE are subject to police clearance checks.