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February

It System Engineer And Programmer

Private Company - Karratha, WA

IT
Source: uWorkin

JOB DESCRIPTION

ROLE

Responsible for ensuring the success of projects from conducting the required analysis to developing solutions. This would include preparing the design framework, performing the necessary configuration and do the follow up training and other activities to ensure the desired outcome for the organisation.

RESPONSIBILITIES

Build good sincere relations with customers during onsite visits and in all other contacts.

Take full ownership of assigned escalated service requests.

Manage projects end to end including migrations, deployments or network upgrades.

Investigate and coordinate resolution and recovery actions for assigned support incidents.

Analysis and design of solutions to be built on one of the Company’s platforms, including but not limited to Dynamics 365.

Development of interfaces with the Company’s platforms and testing of solutions

Deliver technician internal and external training on the configured solutions

Running of analysis workshops with customer personnel through “Train the Trainer” training.

Troubleshoot hardware, software and network issues using internal knowledge base, senior directions and guidance, vendor support articles.

Supervision of other team members including peer reviews of work and mentoring staff

Provide a consistently high level of service to our customers in a prompt and pleasant manner.

Development of customer self-help content and contributing to internal knowledge base articles

Analyse and resolve hardware and software problems in a service desk environment.

Complete a broad variety of IT Support tasks in a diverse business environment within an IT team environment.

DESIRABLE QUALIFICATIONS AND EXPERIENCE

5 years technician experience in the field of software development or configuration of applications or related area.

5 years experience of strong direct customer service experience in MSP environment

Demonstrated ability in developing database models and developing complex SQL series

Demonstrated ability in powershell scripting to manage Windows Servers & Networks

Proven experience of delivering a high degree of customer service and can effectively problem solve in an “out of the box” way including appropriate interpersonal skills to manage demanding or difficult customers appropriately

Self-motivated team player with the ability to work calmly under pressure, to meet tight deadlines and see tasks through the completion with minimal supervision

Attention to detail as well as a high degree of accuracy in data entry

The ability to ensure that customer requirements are recorded exactly as specified

“Can-do” attitude and leads by example

Communicates effectively with team – provides clear information/instructions & listens to the team effectively

Demonstrated ability to solve problems within level of accountability

Experience in an ITIL environment.

EDUCATION

Tertiary Education in IT or related discipline

Microsoft Certified Desktop Support Technician (MCDST)

Microsoft Certified IT Server Administrator

Cisco Certified Network Professional (CCNP)

Microsoft Certified Solutions Expert (MSCE Server)

Microsoft Certified Solutions Associate (MSCA Office 365)

ITIL 4 Foundation

Microsoft Azure Administrator (AZ-103)

Full job description: https://www.seek.com.au/job/51448144