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Contract Vip Support Engineer

Datacom Group Limited - Canberra Airport, ACT

Source: uWorkin


Contract VIP Support Engineer

- Canberra, Australian Capital Territory, AU


Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

The VIP support team work collaboratively to ensure excellence in customer service and seamless delivery of IT to our customers. This requires a customer focused attitude and the ability to work closely with the team to deliver the outcomes. We pride ourselves in being highly professional and being able to anticipate our customer needs.

About the Role

As a VIP Support Engineer, your key responsibly is to provide critical 24x7 support to VIP users for a key Federal Government client. This support can be performed both onsite and remotely, and will be across all IT equipment. The support is aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

What youll do

As VIP Support Engineer you will be accountable for:

* Complete 24x7 on call support of Ministerial and VIP users
* Establishing, building and nurturing Customer Relationships
* Account administration for Ministerial staff including SmartPhones, iPad and Broadband Cards and WiFi Broadband hotspots
* Training of VIP/ Ministerial staff and orienting them on how to use computer hardware and software systems
* Maintaining currency of technical knowledge.

What youll bring

Please note that to be successful in this role, you must be an Australian Citizen with Baseline Security Government Clearance and ability to upgrade to NV1.

You will bring exceptional Desktop Support experience, from within a managed service provider, and will ideally have supported VIP/ ministerial clients in a government agency for at least a year. You will be passionate about providing an outstanding customer service experience, with excellent communication, documentation and prioritisation skills. That piece of the puzzle comes first and foremost, and the technical piece follows closely behind.

With that in mind, you will also bring solid technical expertise in the resolution of Level 2 incidents, requests and changes. You will have experience with CA Service Desk, can manage accounts for SmartPhones, iPad, Broadband Cards and WiFi Broadband hotspots. In addition, you will have experience supporting Microsoft Windows 7, 8 and 10 and Office 2016.

Last but not least, you will be super professional and will do everything you can to ensure your client can get their job done!

Why Datacom?

We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasias largest professional IT services companies.

We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.

With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.

We are local at heart, yet world-class in capability.

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