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February

Engineer, Ict Support

First Quantum Minerals - Hopetoun, WA

IT
Source: uWorkin

JOB DESCRIPTION

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

First Quantum Minerals:

FQM has seven operating mines across the world, and we have a track record of providing opportunities to those that have proven themselves high achievers within the company. This opportunity could be your gateway to being recognised as a subject matter expert with an international breadth and scope.

Ravensthorpe Nickel Operation:

Working for us at RNO will enable career development, whilst being exposed to one of the worlds' most complex mineral processing facilities. RNO process plant is the most complex hydro-metallurgical system outside of an oil and gas plant. Becoming expert in its operation will give you skills that very few others in the world possess.

This role is offered on a Monday to Friday work pattern 5:2:4:3 roster, residential in Hopetoun with relocation services and rent free company housing.

Role Purpose:

Responsible for maintaining and extending site wide systems and as well as meeting service level targets through expert technical remediation and active communication with clients.

Key Accountabilities:

  • Support the ICT Site Lead to ensure all IT needs are identified and met
  • Support the ICT Site Lead and Regional Group IT in monitoring, maintaining site wide systems, databases and integrations
  • Provide support of internal and vendor business systems site wide
  • Implement extensions to system functionality through project actions
  • Implement integrations between systems for the purpose of process improvements
  • Schedule and communicate progress updates on assigned tasks
  • Provide helpdesk and support services to 300+ users/computers
  • Be available for afterhours production critical support
  • Accurately document details of support cases within the service desk system SD+.
  • Taking ownership of support requests from initial contact to closure
  • Troubleshoots network and server performance
  • Escalating to appropriate off site teams where necessary
  • Building good relationship with all users
  • Ensuring overall service level targets are achieved.
Specific requirements you will need:
  • 5 years’ recent computer, server, and network troubleshooting experience
  • 5 years’ recent software development experience
  • Programming - .NET, JavaScript, Python
  • Scripting - Power Shell, Bash, Batch Files
  • Web – HTML, CSS
  • Source Control – Git
  • Hosting – Docker, Azure, IIS
  • Demonstrable experience in database administration
  • SQL – SQL Server
  • LDAP – Active Directory
  • Azure
  • Demonstrable experience in maintaining application changes using source control
  • Demonstrable experience in maintaining system documentation including;
  • Technical documentation –System Docs
  • User documentation – Application guides
  • Developer documentation - Readme, Changelogs
  • Demonstrable experience supporting Windows 7, 8 & 10 and Windows Server
  • PC, laptop, desk, maintenance and configuration
  • Local and remote networking – LAN’s, WAN’s, VPN’s, RDP, etc.
  • IT Security process and procedures (e.g. ISO27001, NIST, etc.)
First Quantum recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age etc. – to see more visit GoRNO.com.au .

This opportunity is only open to candidates with the right to work in Australia.

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If you are already a First Quantum employee and have access to the First Quantum network, log into First Quantum MINE
Careers to apply internally for this opportunity.

If you are an employee without network access, contact your Site Recruiter.

First Quantum Minerals