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February

Desktop Support Engineer

Robert Walters - Perth, WA

IT
Source: uWorkin

JOB DESCRIPTION

Company -

This publicly listed company are looking for an ICT Support Officer to provide 1st/2nd Level and on-site support to staff to troubleshoot user desktop related problems using the phone, remote access and on-site visits as necessary. This highly skilled and dedicated team have provided services to the mining and construction industry over a number of years.

Responsibilities

  • Provide first line support for all IT related Issues and problems
  • Contribute and assist in procurement of IT hardware
  • Deploy new hardware to users utilising company standards
  • Maintain the IT Asset Register & IT Service desk
  • Support all Communications (Data and Voice) including design and deployment of value-adding technologies to the business
  • Upkeep and support of Microsoft based Server environments including AD, SQL, Exchange/O365 Hybrid, SharePoint online and file and print services.
Requirements
  • Preferably a Degree in IT or Computer Science with a strong practical element
  • Minimum 2 years' experience in an IT Customer Service support role (Windows environments)
  • Experience dealing with customers and end-users at all levels
  • Experience with Microsoft Deployment Services
  • Experience in administrating server environments such as AD, SQL, Exchange Servers
  • Excellent troubleshooting and remediation skills
  • Strong verbal communication skills in listening and articulating technical issues into simple terms
  • A strong Customer Service focus and a willingness to learn and work within a team
  • A positive, pro-active and 'can-do' attitude
Desirable
  • Experience in Office 365 and Microsoft Exchange under a Hybrid setup will be highly regarded.
  • Exposure to VMware and SAN infrastructure to your advantage
  • Experience with CISCO ISE and CISCO Meraki is also welcome
Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Riley Stephenson on +61 8 9266 0947 for a confidential discussion.