Company -

This publicly listed company are looking for an ICT Support Officer to provide 1st/2nd Level and on-site support to staff to troubleshoot user desktop related problems using the phone, remote access and on-site visits as necessary. This highly skilled and dedicated team have provided services to the mining and construction industry over a number of years.

Responsibilities

• Provide first line support for all IT related Issues and problems
• Contribute and assist in procurement of IT hardware
• Deploy new hardware to users utilising company standards
• Maintain the IT Asset Register & IT Service desk
• Support all Communications (Data and Voice) including design and deployment of value-adding technologies to the business
• Upkeep and support of Microsoft based Server environments including AD, SQL, Exchange/O365 Hybrid, SharePoint online and file and print services.
  

• Preferably a Degree in IT or Computer Science with a strong practical element
• Minimum 2 years' experience in an IT Customer Service support role (Windows environments)
• Experience dealing with customers and end-users at all levels
• Experience with Microsoft Deployment Services
• Experience in administrating server environments such as AD, SQL, Exchange Servers
• Excellent troubleshooting and remediation skills
• Strong verbal communication skills in listening and articulating technical issues into simple terms
• A strong Customer Service focus and a willingness to learn and work within a team
• A positive, pro-active and 'can-do' attitude
  

• Experience in Office 365 and Microsoft Exchange under a Hybrid setup will be highly regarded.
• Exposure to VMware and SAN infrastructure to your advantage
• Experience with CISCO ISE and CISCO Meraki is also welcome