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February

Manager - Site Reliability Engineering - Remote

Red Hat - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Job Summary

The Red Hat Service Delivery team is looking for a Site Reliability Engineering (SRE) Manager to join our team. This team is responsible for hosting and managing Red Hat OpenShift in the public cloud. In this role, you will play a key role within the team, as you’ll be responsible for keeping the Red Hat OpenShift Platform environment available and secure. Along with the rest of your team, you will interact with SREs and product engineering associates around the world to deliver large, containerized cluster environments. You'll be responsible for managing the distributed team to provision clusters, perform upgrades, develop automated recovery scenarios, and manage incidents. As a SRE Manager, you’ll help the team stay on target in a complicated and fast-paced environment while consistently meeting service-level agreements (SLAs) and keeping a globally-distributed, cloud-based enterprise Kubernetes offering running for our customers.

Primary Job Responsibilities

  • Lead and grow a team of SREs maintaining the overall health of Red Hat OpenShift hosted properties
  • Own the health, reliability, and availability of Red Hat OpenShift hosted properties
  • Provide coaching, oversight, and escalation support to the regional team of SREs
  • Ensure that incidents are managed and resolved quickly, and that retrospectives and root-cause analysis is completed within expected timelines
  • Oversee the creation and maintenance of knowledge article and standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in the environment
  • Manage regional shift schedules, ensuring 24x7 associate availability
  • Participate in sprint planning and release cycles of SRE tooling
  • Schedule maintenance windows, considering customer and SRE resource requirements
  • Coordinate with teams across the organization to reduce operational friction and automate wherever possible
  • Resolve customer issues in cooperation with Red Hat's global customer support team

Required Skills
  • 5+ years of experience managing engineering teams
  • Comfortable managing distributed, remote staff
  • Ability to understand and discuss deep technical issues with senior staff
  • Demonstrated experience with contemporary project management methodologies like agile, kanban, or scrum
  • 1+ year(s) of experience with cloud providers like Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
  • 1+ year(s) of experience with Kubernetes is a plus
  • 1+ year(s) of experience with docker-based containers is a plus

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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