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Customer Service Consultant – Carpentry, Joinery, Kitchen Industry

Southwest Recruitment - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin


  • $60000 plus Super
  • Joinery Industry Experience
  • Stable Team, Fast Paced Role

Located near Smithfield this Carpentry, Joinery & Kitchen industry leader is looking for an experienced Customer Service Professional to join their team. If you are/have worked in a similar previously or are looking to get off the tools we would be interested in speak with you.
Your responsibilities will include:

  • Handling customer enquiries, build customer relationships and forecast product needs in line with customer projects.
  • Processing customer orders in a timely manner and reviewing back orders and customer requests to ensure customer satisfaction.
  • Liaising with warehouse and manufacturing teams to gain updates on customer orders and deliveries
  • Trouble shooting - tracking customer orders, invoices queries, product availability, credits and general problem solving.
  • Liaising with suppliers to arrange deliveries and coordinate special orders for customers.

You will need to have experience in a Customer Service role within the Carpentry, Joinery and/or Kitchen industry (or similar), have confident customer service skills and be highly organised and well planned.
Looking for someone who enjoys helping out the team, problem solving and troubleshooting whilst keeping the customer’s needs at the centre of everything you do. The team are enthusiastic, passionate, loyal and hardworking.