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Ip Noc Engineer

TPG Telecom - Sydney, NSW

Source: uWorkin


Two of Australia’s leading telecommunication companies, Vodafone Hutchinson Australia and TPG, have come together to form TPG Telecom Limited, combining a mobile network covering more than 22 million Australians and a fixed line network delivering exceptional performance. TPG Telecom Limited has a powerhouse of brands like Vodafone, TPG, iiNet, Internode, Lebara & AAPT committed to connecting Australians for the better.

TPG is one of the leading fixed broadband providers in Australia. With extensive and highly valuable on-net infrastructure, TPG offers products backed by world-class fibre and next-generation networks. By having a culture of caring for customer experience and its people, TPG sets the industry standard for innovation and value, supplying services loved by renters, homeowners and businesses.

As an IP NOC Engineer, you will be responsible for maintaining and rectifying customer and network faults, performing network traffic management, network provisioning and monitoring network management systems for all TPG IP networks and elements.

The role is based in Glebe, NSW and you will be expected to work on a 24x7 shift roster.

Key Responsibilities:

  • Responding to Trouble Tickets and Network Alarms, and rectifying faults, escalating according to internal fault management procedures;
  • Monitoring various elements of the network by multiple Network Management Systems;
  • Liaising with Tier 2 staff and other departments to resolve major problems;
  • Assisting and supporting in planned outages, network hazards and permits to work;
  • Maintaining fault restoration times;
  • Maintaining accurate fault ticket notes;
  • Work with technology vendors and third party service providers, e.g., Cisco, Juniper, Alcatel, Huawei, Ciena as required to understand incidents and problems;
  • Configuration and provisioning builds for new services;
  • Incident management

Knowledge & Experience Requirements:

  • Tertiary qualifications in IT, Telecommunications or related engineering discipline;
  • 3-6 years telco experience is desirable, ideally in technical involvement, including network management, equipment configuration and fault resolution processes;
  • CCNA essential and CCNP, highly regarded;
  • Good general IP technology knowledge with router, switch, network and IP protocol (BGP, OSPF, EIGRP, RIPv1 and v2);
  • Understanding of IP/MPLS VPNs;
  • Ability to work effectively in a team and independently;
  • Capability to use Visio, MS Office tools MS Office products;
  • Excellent written and verbal communication skills;
  • Ability to multi-task and work under pressure;
  • Strong organisational, analytical and problem solving skills;
  • Ability to develop & maintain strong interpersonal working relationships;
  • Thoroughness and a strong attention to detail;
  • Must be able to conceptualise systems that comprise of people, process and/or technologies and consider the broader integration perspectives.

What makes TPG Telecom great is our people, we are a strong and mighty team that do a lot and we do it well. TPG Telecom is a company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG Telecom means taking on new and exciting challenges that help you grow and develop your career.

Interested? Send us your resume today, we are excited to hear from you!