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Customer Service Engineer- Ld

Siemens - Sydney, NSW

Trades & Services
Source: uWorkin


Do you want to help create the future of healthcare? Our name,Siemens Healthineers, was selected to honour our people who dedicate theirenergy and passion to this cause. It reflects their pioneering spirit combinedwith our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunitiesto go beyond your comfort zone in order to grow personally and professionally.Sound interesting?

Then come and join our team as a Customer ServiceEngineer in our laboratory diagnostics team based in NorthRyde, NSW. Reporting to the Team Leader for laboratory diagnostics in NSW, theprimary function of your role will be to carry out day to day service,maintenance and/or installation activities on Laboratory DiagnosticsInstruments in the fields of Immunoassay, Chemistry, and Automation withminimal supervision ensuring compliance with customer satisfaction, quality andsafety standards.

Your missionand responsibilities:

•Fulfilling the customer's needs for PreventativeMaintenance, any updates/upgrades, corrective service, installations and/orworkshop repairs in accordance with business contractual obligations (contractobligations or billing policy)

•Timely completion of Service Reports with goodliaison with the Customer Care Centre, management, sales, marketing and/orcustomers ensuring current location and job status is communicated back toCustomer Call Centre

•Comply with all Environment & Safety policies,service escalation procedures and that all customer requests, complaints andcomments communicated to the jobholder are passed to the relevant departmentfor action

•Maintaining personal knowledge of safetyinstructions and operational procedures and participate in training courses including'self-learning', computer based and 'on the job' training

This role will be required to work on a rotating shift work rosterand participate in an ongoing Oncall Roster to meet our customer'srequirements.

The successful candidate will possess thefollowing:

The successful candidate will be technical, or universitytrained. Experience in service, maintenance and/or installationactivities on relevant technologies is also required for this position.Experience in mechatronics, micro hydraulic systems, pneumatic systems alongwith PC + Networking skills. Candidates with experience in laboratorydiagnostics and holding an Unrestricted Electrical License would be preferred. A strong communicator and your ability tobuild sound working relationships internally and externally will ensure yoursuccess in this role.
In order to push the boundaries in our exciting andchallenging industry, our shared sense of common purpose guides our decisionsand day-to-day work. We work in a flexible and dynamic environment that allowsfor our own priorities. And while we respect each other's individuality, we areproud of the high level of team spirit we share.

Ifyou want to join us in transforming the way healthcare is delivered, get intouch with us today.

Applicationsclose 11 February 2021 or sooner if sufficient applications arereceived.

Beingpart of our team:

Siemens Healthineers is a leading global medical technologycompany.50,000 dedicated colleagues in over 70 countries are driven toshape the future of healthcare. An estimated 5 million patients across theglobe benefit every day from our innovative technologies and servicesinthe areas of diagnostic and therapeutic imaging, laboratory diagnostics andmolecular medicine, as well as digital health and enterprise services.

Curiousabout our culture?

Our culture embraces different perspectives, open debate, and thewill to challenge convention. Change is a constant aspect of our work. Weaspire to lead the change in our industry rather than just react to it. That'swhy we invite you to take on new challenges, test your ideas, and celebratesuccess.

We are an equal opportunity employer.

Toall recruitment agencies: Siemens Healthineers does notaccept agency resumes. Please do not forward resumes to our jobs alias,employees, or any other company location. Siemens Healthineers is notresponsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers

Company: Siemens Healthcare Pty. Ltd.

Experience Level: Experienced Professional

Job Type: Full-time