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Network Operations Engineer

Private Company - Surfers Paradise, QLD

Source: uWorkin


In this role you will be responsible for:

  • Providing level 1 / level 2 support to customers via phone and tickets
  • Performing diagnosis and investigations into problems
  • Logging faults with carriers and 3rd parties
  • Creating Cisco router configs for moves, adds & changes
  • Creating and deploying advanced router configurations to customers' routers
  • Assisting to maintain and proactively monitor customer and internal networks and systems Escalating complex technical issues to your Team leader
  • Creating outage notifications for customers
  • Communicating information clearly to customers, colleagues & suppliers and maintaining up-to-date and accurate documentation
  • Working a roster which rotates between the business hour and partial weekend shifts

You will have the following proficiencies and attributes:

  • Previous experience working in a full-time network role or Internet Support Centre would be highly regarded
  • Strong technical aptitude with a desire for continuous improvement
  • Minimum experience in working with configuring & troubleshooting Cisco Routers and Switches
  • Ideally 1 to 2 years experience in Information Technology or Telecommunication or Helpdesk
  • Interest in PABX, VOIP, SIP, Linux, Security, Data Centre, Cloud services, is desirable but not mandatory
  • Scripting in Python, automation or programming skills highly desirable
  • University degree in Information Technology or TAFE diploma in IT Networking. CCNA certification is highly desirable
  • Motivated team player with a thirst for personal and professional growth
  • Excellent verbal and written communication skills
  • Great attention to detail and problem-solving skills
  • Residence on the Gold Coast is preferred
  • A cover letter addressing the selection criteria above will substantially enhance your prospects of selection for interview