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Desktop Engineer

Morae - Sydney, NSW

Source: uWorkin


Morae Global, seeks to find the best and the brightest people – those who understand what it takes to deliver top quality solutions for our clients. We are currently seeking a Desktop Engineer to support end user computing needs including mobile devices and phones in concert as part of our Global End User Support Team. You will be a player for a geographically distributed team of skilled engineers, responsible for various support tasks. You will work closely with Infrastructure Engineering, Information Security and the various business units to maintain and improve all aspects of technology delivery.

Responsibilities :

  • Function as team player for distributed team of engineers supporting mostly our internal but also our external user base
  • Recommend and implement systems for End User Computing to ensure organizational efficiency.
  • Be based at our office in Sydney to troubleshoot and repair laptops, desktops, IP telephony, and telecommunications equipment.
  • Monitor and resolve trouble tickets using our ticketing system assisting a variety of issues from users globally.
  • Manage user accounts, e-mail accounts, and remote access requests.
  • Support and deploy a variety of virtual desktop pools in VMWare Horizon View.
  • Maintain and patch virtual desktop templates.
  • Prepare laptops for deployment and aid when necessary including organising logistics and shipping.
  • Assist in the evaluation of business problems, evaluate and recommend vendor packages, and implement required software.

Qualifications :

  • 5+ years of experience supporting a Microsoft Windows environment
  • Experience in an enterprise environment dealing with end user computing and managing user expectation.
  • Experience in administrating Office 365
  • Windows/Mac systems Support and experience
  • Experience administering and supporting cloud based IP phones, cloud based antivirus and mobile MDM solutions.
  • Information Technology Asset Management experience beneficial.
  • Strong communication skills and a self-starter attitude, combined with the ability to work alone, exercise independent judgment and critical thinking with minimal supervision
  • Excellent written communication skills including the ability to prepare technical documentation and policies
  • Experience with virtual desktop environments (VMWare Horizon View desirable).

Morae Global Corporation is committed to providing all our team members with the resources to excel and grow as professionals. We understand and embrace individual strengths and contributions. We are committed to teamwork and focused mentoring. We offer career opportunities aligned with individual professional goals, and make sure our people are happy and fulfilled professionally. Morae has offices around the world, including in Abu Dhabi, Bangalore, Chicago, Frankfurt, Hong Kong, Houston, London, Maastricht, New York, Sydney, Washington, D.C., and Zurich.

For more information, visit moraeglobal.com. Our privacy policy can be found here https://www.moraeglobal.com/privacy-policy.