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February

Sr. Solutions Engineer - Anz (Based In Sydney/aus)

Zoom - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.

Who We Are

Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing “Zoomies” to join the team! If you are motivated by delivering happiness, come join us at Zoom!

Roles & Responsibilities

The Solution Engineer (for ANZ region) role at Zoom is an exciting and rewarding position. We are looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform. The Solution Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our customers.

This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within Zoom. Must be able to understand and articulate Zoom's architectural advantages to our customers and support the Account Executive when it comes to proposing and designing solutions to our customers biggest collaboration challenges.

The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and UCaaS competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc.)

As a Solution Engineer You Will Be

  • Designing next generation communication solutions for Zoom customers
  • Conducting demo and proof of concepts for prospective Zoom customers
  • Solution and architectural design and selling
  • RFQ/RFP response/preparation
  • Building competitive intelligence
  • Working Across Multiple Boundaries
  • Driving the Zoom Vision
There will be travel required in the territory stated above. We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom.

Skills Required
  • Strong business acumen and executive presence
  • SaaS Collaboration sales experience i.e., web conferencing, cloud voice, UCaaS
  • Minimum 5 years’ experience in the telephony and software applications industry
  • In-depth knowledge of "traditional" voice communications systems and applications
  • Excellent communication skills
  • Create, present and document technical solutions
  • Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
  • Intermediate level solution sales ability

Desired Skills
  • End-to-end IT systems knowledge
  • Ability to apply IT Systems knowledge to customer solution design
  • Formulate and communicate a technical solution / vision
  • Understand Zoom partner and ecosystem partners, products and applications
  • Mentor developing team members
  • Act as a leader when the situation warrants
  • Be flexible and able to function in a high growth environment

Minimum Qualifications
  • 10+ years of technical experience in Collaboration technologies
  • 5+ years in a customer facing technical role is required
  • Good technical knowledge of H323 & SIP is mandatory
  • Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
  • Zoom Communication platform and end-to-end positioning required
  • Typically requires BS/BA (EE/CS) or equivalent.

Zoom Video Communications Company Culture Highlights
  • Winner of Comparably's Award for Best Company Work-Life Balance 2019
  • Winner of Comparably's Award for Best Company Compensation 2019
  • Winner of Comparably's Award for Best Company Happiness 2019
  • Winner of Comparably's Award for Best Company Perks & Benefits 2019
  • Sales Department is ranked in the top 5% of companies for Diversity on Comparably.
  • Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably.
  • Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably.
Check us out on Comparably: https://www.comparably.com/companies/zoom-video-communications

Get an inside look of our office & culture here: https://www.youtube.com/watch?v=yahkmQQnt6E

Check us out with a free download: https://zoom.us/download

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!

Explore Zoom
  • Hear from our leadership team
  • Browse Awards and Employee Reviews on Comparably
  • Visit our Blog
  • Zoom with us!
  • Find us on social at the links below and on Instagram