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14

February

Solutions Engineer

MYOB - Richmond, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Who are we?
MYOB is a business platform. Our purpose is to help more businesses in Australia and New Zealand start, survive and succeed. Our team is continually growing, inventing and disrupting conventions. To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture where you can be yourself. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, and make it even better.

The opportunity
To provide customers, prospects and partners with high quality service, to improve and grow their individual businesses. Work to ensure that MYOB Financial Services is the vendor of choice amongst all customers, prospects and partners.

The role

  • Maintain product knowledge for the Financial Services suite of products to become a payment solution specialist
  • Deliver quality training to customers, prospects and partners and assist in development of training materials
  • Manage escalated customers, prospects and partners support issues and commercial sensitive cases; liaise with Enterprise Division Operations, Product and Engineering teams to provide rapid resolution where possible.
  • Assist customers, prospects and partners in implementing Financial Services’ product suite and handhold the implementation process from start to finish
  • Assist customers, prospects and partners to sell and deliver solutions by providing pre- and post-sales support
  • Proactively identify new sales opportunities and partner with Financial Services Business Development and Account Management teams to drive new payment revenues
  • Provide quality management of customers, prospects and partners through programs like implementing quality reviews, customer development programs and provision of methodologies on high-quality service delivery

What You Will Bring
  • Experience in payment solution consulting, services and training is essential, with preference for commercial payment (receivables and payables) expertise
  • Understanding and experience with cloud technologies, MYSQL and report writing is desirable
  • Experience working in a client facing technical role
  • Knowledge of payment solution best practices is important

What Else Do You Need To Know

We simplify, we collaborate, we find new ways to innovate, we set challenging goals, and we smash them. We always look to have an impact in what we do. You will be part of a high performing, collaborative team who take their work seriously but not themselves. We believe that ongoing learning is important for all professionals and you'll be encouraged to take advantage of development opportunities. If you want to work and collaborate where opinions are valued and your ideas can make a difference, you should work at MYOB. We are an equal opportunity employer and value diversity at our company.