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It Service Desk And Field Engineers

Better Staff - Sydney, NSW

Source: uWorkin


  • Immediate start
  • Several roles available
  • Great mentors and opportunity to develop your career

Our client is a leading IT Services organisation involved with interesting IT projects & support for a range of organisations. They are looking to recruit IT Engineers who are keen to accelerate their career.

There are several roles available:

  • Field Engineers - Level 2 - this role will often be on-site at customer premises and require frequent travel
  • Dedicated on-site engineers - Level 1/2 - these roles will be at our MSP's client site

Having a background within IT Services (Managed /Professional Services) is an advantage

This is a great opportunity to give you this focus with a proactive, dynamic, collaborative and supportive team.

To be successful, you will have the following skills and experience:

  • 3+ years in a Service Desk role
  • 2+ years experience in providing field engineering, network and end-user support
  • Strong understanding of AD/Exchange
  • Solid expertise with Windows/Windows Server and Office 365
  • Experience with virtualisation technologies (Vmware/Hyper-V/Azure/AWS) and cloud hosted server platforms
  • Well developed Active Directory and Group Policy management and administration skills
  • Backup & Recovery (Veeam/Shadowprotect or equivalent)
  • Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing, Cisco
  • Experience in virus protection, security and remote access solutions
  • Ability to manage and support Apple environments, including macOS, iOS
  • Industry certifications including MCSA, CCNA, etc. would be well regarded
  •  ITIL awareness and understanding
  • Excellent communication skills both written and verbal, as this role will often be on-site at customer premises