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Field Service Engineer - Life Science & Clinical

Thermo Fisher Scientific - Sydney, NSW

Source: uWorkin


About Australia & New Zealand
Our growing team of 1200+ employees work together to deliver world-class science products and solutions to a wide range of key markets. With commercial, manufacturing and distribution sites scattered across Australia and New Zealand, including Melbourne, Brisbane, Sydney, Auckland, Adelaide, Newcastle, and Perth. Our scope covers life sciences, specialty diagnostics, food, dairy & beverage, environmental & industrial, healthcare and analytical instruments including commercial, customer service, technical service, supply chain, finance and operations.

How will you make an impact?
From supporting our customers, creating the best possible customer experience through technical service, installation, operator training and repair of our life science with our life science instrumentation. It will support our growing base of COVID testing labs and our drive into the clinical and diagnostic testing markets. Ideal for a fast learner and anyone with interest in automation.

What will you do?

  • Provide onsite scheduled preventative maintenance and repairs of Life Technologies instruments in NSW and other areas as required.
  • Undertake product installation and operator training onsite in Sydney and overseas initially as required.
  • Provide training and technical advice on instrument use, both in person and by telephone.
  • Proactively resolve difficult repairs by using Life Technologies Service Escalation process and liaising with APJ and Global Service Specialists.
  • Proactively manage personal stock of spare parts and follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions and completes paperwork, logging of service orders and expenses in a timely manner.
  • Perform in accordance to regulations all relevant certification procedures, such as NATA, ISO certifications.
  • Interacts with customers to offer and close the sale of service contracts and other service products.
  • Discuss Life Technologies Service Products with customers and provide leads to Australasia Service Sales Rep as they arise.
  • Be available to assist with after-hours work, shift work, on-call weekends if required. Penalty rates apply to out of hours work.
How will you get here?
  • Tertiary qualification in an Engineering discipline such as electronics or electrical studies would be considered an advantage also.
  • Appropriate electrical safety certification
  • 3 + years of directly related experience from the qualifications above.
  • Experience in a clinical, diagnostics or regulated environment.
  • Aptitude for learning IT processes and systems.
  • Experience with automation and robotics would be an advantage.
  • Track record of operating successfully within an environment focused on high performance and high levels of intensity.
  • Experience in working in a global and matrix organisation with a decentralised model (preferred).
Knowledge, Skills, Abilities
  • Highly motivated and resourceful individual driven by results and a will to succeed.
  • An initiative taker with the ability to work autonomously and with a sense of urgency whilst maintaining an enthusiastic, energetic and positive attitude.
  • Ability to successfully operate within an ambiguous, complex and ever changing environment; with the ability to rebound from setbacks and move forward.
  • Skilled in building formal and informal relationship and networks, inside and outside the organisation, with multiple and diverse groups of people.
  • Ability to anticipate and balance the needs and priorities of multiple stakeholders.
  • Demonstrated ability to influence and to use compelling arguments to gain the support and commitment of others.
  • Strong organisational skills with an ability to prioritize based on key result areas, to manage time effectively and to meet agreed deadlines.
  • Demonstrated high level of integrity and professional standards.
  • High level of familiarity and competence in computer use; specifically the Microsoft Office suite applications – Excel, Word, Power point and Outlook.
What’s in it for you?
  • A competitive salary and performance related bonus structure.
  • Access to Thermo Fisher’s global University.
  • Exposure to market leading cutting edge technologies.
  • Development opportunities as part of a rapidly growing global organisation.