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Support Engineer

Mimecast - Melbourne, VIC

Source: uWorkin



Mimecast is a renowned leader in the cyber security space, providing over 33 thousand customers worldwide a cloud-based platform to make email safer, restore trust & support a comprehensive cyber resilience strategy.

Here at Mimecast, we run our own bespoke, highly available, high volume, Cloud based Cyber Resilience platform. We provide SaaS tools that enables e-mail security, e-discovery and e-mail archiving. We also provide web security, brand protection and browser isolation products. All of this happens in a state of the art and complex technical environment that is run by some of the best technologists in their fields.

With huge YoY growth in the APAC region, this is a super exciting time to join the Mimecast team and be a part of the journey!

Mimecast is seeking an experienced Support Engineer to join our global Engineering Support team. The successful candidate will be passionate about solving complex, technical problems and be proficient at troubleshooting in a SaaS world.


In an average day, you can expect to:

  • Provide 3 rd line support to our 2 nd line teams who are supporting our global customers
  • Help, support and educate our global Customer Support teams
  • Troubleshoot complex issues and collaborate with our software engineers to help resolve them
  • Be a bridge between the wider Engineering and Product teams, to help drive the future of the product
  • Support our wider Engineering teams (such as QA) with their day-to-day activities

  • Strong technical, problem solving and analytical skills with the willingness to see the investigation through to successful resolution
  • Extensive knowledge of HTTP/S, SMTP, DNS, LDAP, TLS and similar protocols
  • Comfortable working in a Linux command line terminal and understanding of shell commands and OS services
  • Experience of supporting SaaS based applications
  • Experience of working with a ticket/case management system
  • A self-starter able to manage your own time and priorities
  • Passionate about technology with a strong desire to learn about new technologies and transfer that knowledge to team members
  • Experience working with colleagues in a global team across time zones
  • Experience of working with Microsoft Exchange, Active Directory, ADFS and Office365
  • Knowledge of TCP/IP and basic networking concepts

Desirable Skills
  • Experience working with API endpoints
  • Familiarity with scripting languages such as BASH, Python, Powershell
  • Understanding of SSL certificate chains and trusts
  • Experience using tools such as Wireshark, Fiddler and other network stack analysis tools
  • Basic SQL knowledge is beneficial
  • Experience of working with macOS
We offer a highly competitive rewards and benefits package including an; employment assist program, free leave days between Christmas and New Year, 16 weeks paid maternity leave and 4 weeks paid paternity leave, internal events including: family days, team builds, monthly drinks and end of financial year events, health insurance & employee share-scheme program. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.


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