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Legal Support Officer - Clerk Grade 1/2 - Elder Abuse Service - Civil Law Division - Gosford - Temp Until April 2022

Legal Aid Commission, Office of the - Mount Hunter, NSW

Source: uWorkin



Legal Aid NSW is the largest legal aid agency in Australia, comprising a Central Sydney office and 25 regional offices in metropolitan and regional centres across NSW and a number of specialist services and advice clinics. It was established under the Legal Aid Commission Act 1979 as an independent authority to assist economically and socially disadvantaged people to understand and protect their rights in the legal system. People with disabilities, from people from culturally and linguistically diverse backgrounds, women and children, Indigenous people and people with mental illness are some of the groups who may experience difficulties when enforcing and defending their rights.

Working in partnership with private lawyers, Legal Aid NSW provides legal advice, information and minor assistance and legal representation to eligible people in many areas of law. Legal Aid NSW also provides alternative dispute resolution services, community legal education programs, and publications on legal issues.


The Elder Abuse Service (Central Coast) (EAS) is a client-centric, multi-disciplinary team, working in collaboration with lawyers from all divisions of Legal Aid and other stakeholders to provide targeted, holistic wrap-around legal services to older people identified as experiencing or at risk of abuse. Older Aboriginal people are a priority client group for the EAS. The unit will consist of generalist lawyers, a social worker and a legal support officer who will work together to ensure that the legal, social and support needs of clients are addressed. The service trial is an initiative supported by Australian Government funding and is based in the Gosford regional office for 3 years.


The Legal Support Officer provides a range of, clerical and administrative services including but not limited to, processing legal documentation, preparing correspondence, liaising with the various stakeholders, Government Departments and the general public and providing basic referral information services to clients to support the effective and efficient operation of legal services within Legal Aid NSW.


The successful applicant will have:

• High level administration skills and attention to detail

• Strong communication skills both verbal and written

• Dynamic person who enjoys working in a fast-paced and varying environment (e.g. back office, stakeholder engagement and contact with vulnerable older clients)

• Strong typing, computer and data entry skills including familiarity with excel.

• A strong commitment to customer service and being a team player is key for this role


• Willingness to undertake a Criminal Record Check and/or working with Children Check

• Current NSW Driver’s licence

• Hold Australian or NZ citizenship, Australian Permanent Resident or hold a valid working visa


Applications MUST be submitted online through www.iworkfor.nsw.gov.au to be considered. No late applications will be accepted.

Applicants should read the Role Description and consider the Focus Capabilities and Key Accountabilities when preparing their resume and cover letter.

Applicants are requested to attach:

• current resume / curriculum vitae (CV) (maximum 5 pages)

• cover letter (maximum 2 pages) responding to the following two questions:

1. As a Legal Support Officer in the Elder Abuse team you will be required to have excellent communication skills in order to work effectively with key people across the organisation, vulnerable clients and external stakeholders.? Please outline you skills and experience in these areas, preferably with an example of a situation where your communication skills provided a positive service outcome

2. This role requires high level administrative and organisational skills including accurate and timely data entry using excel and other computer programs. What makes you suitable for this type of work?

The selection process will include a range of comparative assessment techniques to assist in determining capability and suitability for the role.

This recruitment will be used to fill any current vacancies and may be used to create a Talent Pool for similar future temporary or ongoing vacancies that may arise over the next 18 months.


Legal Aid NSW welcomes applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTI community, culturally diverse people and other diverse communities.

Legal Aid NSW provides dignified access to accommodate the diverse needs of our community. We acknowledge and support the access needs of people with visible and invisible disabilities, as such all of our offices are accessible.

If you require a reasonable adjustment in order to participate in the recruitment process, or you are looking for general information about our reasonable adjustment process, please contact our team via email, and advise your preferred method of communication: [email protected].


• Temporary Opportunity at Gosford (35HPW)
• Enquiries: Kim Chandler on 02 4337 6606 on [email protected]

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To ensure recruitment at Legal Aid NSW continues without interruption during the COVID-19 pandemic, virtual methods may be used for interviews and assessments. This may include interviews conducted by video, telephone interviewing, Microsoft Teams meetings and online assessments.