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Level 2 It Support Engineer

Aurec - Sydney, NSW

Source: uWorkin


  • Internal Promotions & Clear Career Path
  • Paid Certification & Training
  • Inclusive & Social Team

Expanding MSP with excellent market reputation seek a Level 2 Support Technician / Engineer to join their supportive & sociable team offering fantastic career progression.

This company, who offer paid certifications & training and pride themselves on their customer service & client satisfaction, are looking for a Support Technician experienced working with a range of Windows / Microsoft technologies, virtualisation, storage and networking.

If you would love a role based in Castle Hill that doesn't require out-of-hours and weekend work, then hit Apply for this job to find out more!

You are:

You are Level 2 Support Technician who enjoys the satisfaction that comes with providing exceptional customer service whilst working in a very past-paced environment.

You'll come with solid experience supporting/ monitoring/ managing Windows servers, Active Directory, Exchange, VMware & Office 365.

Experience with back-up solutions and security products is ideal and it will help if you have worked for an IT company before.

They are:

As an already respected and well-established IT company with a long client list, they have exciting plans for future expansion and a stellar reputation for delivering outstanding service.

With an agile and flexible operating style, their management team has a genuine commitment to developing the technical and professional skills of all staff.

They have big, modern offices, beer fridges, paid training, push internal promotion and they'll pay for you to gain multiple certifications.

The role:

You'll be responsible for providing ongoing remote support to our customers within their IT environment. As a Windows Technician, you will handle and resolve Level 2 customer support requests in a professional and timely manner.

This role involves extensive telephone and email customer interaction and you'll be expected to be flexible in your role, taking on Level 1 support issues if required.

Technical Skills & Responsibilities:

  • Level 1 & 2 support of servers, networks and end user devices
  • Level 1 & 2 support of cloud solutions and virtualisation technologies
  • Support client firewalls and routers
  • Liaise with Level 3 Engineers and Team Leaders on support issues and escalation
  • Experience troubleshooting Windows and MacOS workstation environments, in particular Windows desktop/notebook (XP, 7, 8, 8.1, 10, Embedded)
  • Understanding of Windows server environments (2003, 2008 Standard/ Enterprise, Storage Server 2008, 2012 Standard/ Essentials)
  • Knowledge of Active Directory and Microsoft Exchange
  • Experience managing cloud services such as Microsoft Office 365
  • Knowledge of virtualisation technologies including VMWare: VSphere, ESXi & VMWare clusters
  • Good understanding of networking concepts (TCP/ IP, VPN/ Tunnelling, Routing, DNS)

This is a great opportunity - To apply, please submit your CV to myself, Danielle Barton via the portal by clicking the APPLY to this job button below.