Competencies Required (Technical/Behavioral Competency)

Essentials

• Strong understanding and hands on experience on the following
• NetIQ Identity Manager § NetIQ Access Manager § LDAP § Webservices § Java
• Support the existing IDM infrastructure and implement the necessary system updates as connected systems change.
• Create/update IDM Workflows
• Create/update IDM drivers
• Provide technical assistance with the onboarding of new connected systems and will serve as an IDM SME for the security group, helpdesk, and end users
• Assist in project implementation as well as producing compliance reports, supporting role-based access control, working Service Requests, monitoring IDM servers, and system testing.
• IDM maintenance including driver health, LDAP directory, role and resource maintenance, incident response, system support, updates, patches, modifications, new connectors, disaster recovery testing, workflow, report writing, monitoring, log management, and support for environment and employee changes.
• Respond to Support Requests, process large amounts of data with extreme accuracy, and be backup SME for entire IDM solution.
• Ability to troubleshoot complex technical issues within NetIQ product suite
• Good experience in documenting detailed design and integration manuals
• Good understanding of BAU support processes like SLA management, incident/problem management. - Good analytical and technical problem-solving skills

Responsibility of / Expectations from the Role

• To support in deploying the servers and end to end support in troubleshooting the issues related to
• any components in NetIQ Identity Manager and NAM.
• Need to work with NetIQ server configurations, Policies, user registries, clustering, EAI, etc..