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Senior Business Systems Support Engineer

Robert Half - Australia,

Source: uWorkin


The Company

A state government agency who plays a massive role in the growth and liveability of Melbourne. This organization is small but strong and have people working within it who are passionate about making Melbourne a great place to live.

The Role

An opening has come up in their Application Support team because a long-term employee is moving on. Therefore, we have been engaged to find a contractor to immediately cover the gap this person will leave. There is also an opportunity for this contractor to fulfil the full-time permanent position.

Day to day you will find yourself involved in, but not limited to:

  • Provide support and education to business users in the correct use of applications
  • Investigate and diagnose application faults, performing root cause analysis when appropriate and providing suitable solutions
  • Collaborate with stakeholders to gather and document requirements to ensure solutions are delivered to meet business needs
  • Support business transition and help to establish change, including analysing process improvements against relevant criteria or business need, ease and cost of implementation, business impact of change or training needs
  • Deliver induction and role-based training to end users on a regular basis
  • Create and maintain training materials
  • Analyse support requests, identifying trends that inform training opportunities or application improvements
  • Provide support to ICT projects in the areas of evaluation, implementation, testing and integration of new applications whilst adhering to change management processes
  • Identify, define and document system improvement suggestions for approval and execution
  • Maintain documentation of key applications, including configurations, support procedures, and integrations
  • Understand the risk and potential business impacts of changes & enhancements to the application & apply best practices for application administration
  • Contribute to the development of the ICT strategy

Your Profile

Preferably at least one of:

Computer Science or ICT bachelor's degree (with business analysis/software development/architecture major), or

Business/Commerce qualifications

  • ITIL Foundation certification (preferred)
  • Minimum 5 years' experience in application support, business analysis, gathering requirements and translating these to specifications for system improvements
  • Strong knowledge of business application and infrastructure solutions
  • Advanced knowledge of Microsoft Project and Office suite products
  • Excellent problem solving and analytical skills, with ability to proactively identify improvement opportunities
  • Strong communication and documentation skills - can adapt language, content and style depending on audience and message to be conveyed
  • Process-centric, collaborative and innovative approach to identifying and delivering technology solutions
  • Ability to work closely with stakeholders, functional teams, technical teams and vendors

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0011706830 SP