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Iam Support Engineer

Ampstek - Melbourne, VIC

Source: uWorkin


Role: IAM Support Engineer

Location: Melbourne


Roles and Responsibilities:

  • Willing to work in 24X7 environment and technically working in application support & maintenance
  • leading major incident management calls from technical perspective.
  • Ability to work with business stakeholders, other Engineers, Iteration Managers, Architect, Security team.
  • Liaising and working with Professional Services Engineers and Solutions Architects around client projects and deployments.
  • Keeping detailed knowledge of the clients’ environment(s) by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with process and procedural documentation
  • Providing technical support within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
  • Take initiative to problem solve with positive attitude towards feedback from team for improvements.
  • Experience in Data center migration activities.

Skill/Competency Requirements:

Minimum 4 years’ hands-on experience delivering solutions on at least 2 of below technologies:

Sail Point Identity Now Expertise

  • should have integrated different connectors like AD, Azure AD, OKTA, through SailPoint Identity Now.
  • Should have experience on onboarding applications using out of the box connectors and their customer implementation like Transforms, Generators and Complex sources for different profiles
  • Should have deployed vendor recommended performance tuning configurations
  • Should have Installed and Configured the different components in SailPoint Identity Now.


  • Should have on boarded different applications in F5-ApM and OKTA
  • Should be well versed with F5-APM and Okta integration.
  • Should have experience in working on minor enhancements in support project
  • Able to provide performance improvement ideas on F5-APM and OKTA


  • Should have upgraded the Cyber Ark.
  • Show have hands on experience on PSM, PVWA, EPV and PADR modules.
  • Should have experience in Account onboarding and CPM modules.

Java, J2EE, Python development expertise.

  • Should have good experience in coding and able to do automation of manual tasks
  • Should have hands on experience on any programming language

Preferred –

· Work in Agile environment

· ITIL certification

· Understands the need to comply with coding and deployment standards

· Take initiative to problem solve

· Positive attitude towards feedback from team for improvements

· Adaptable and flexible with ability to multi-tasking

· Willingness to share knowledge and good working ethic

· Working in the telecommunications sector

· Experienced in using version management tools such as Git

· Exposure to CI / CD practices and tools (such as Jenkins)