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Ict Support Engineer

First Quantum Minerals - Hopetoun, WA

Source: uWorkin


At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

First Quantum Minerals:

FQM has seven operating mines across the world, and we have a track record of providing opportunities to those that have proven themselves high achievers within the company. This opportunity could be your gateway to being recognised as a subject matter expert with an international breadth and scope.

Ravensthorpe Nickel Operation:

Working for us at RNO will enable career development, whilst being exposed to one of the worlds' most complex mineral processing facilities. RNO process plant is the most complex hydro-metallurgical system outside of an oil and gas plant. Becoming expert in its operation will give you skills that very few others in the world possess.

This role is offered on a Monday to Friday work pattern 5:2:4:3 roster, residential in Hopetoun with relocation services and rent free company housing.

Role Purpose:

The role provides a mixture of relationship management, IT excellence and project management to ensure continuity of mission critical IT Services.

Key Accountabilities:

Provide helpdesk and support services to 300+ users/computers

Be available for afterhours production critical support

Accurately document details of support cases within the service desk system SD+.

Take ownership of support requests from initial contact to closure

Troubleshoots network and server performance

Escalating to appropriate off site teams where necessary

Building good relationship with all users

Ensuring overall service level targets are achieved.

Support the ICT Site Lead to ensure all IT needs are identified and met

Specific requirements you will need:

5 years’ recent computer, server, and network troubleshooting experience

Demonstrable experience supporting Windows 7, 8 & 10 and Windows Server

PC, laptop, desk, maintenance and configuration

Local and remote networking – LAN’s, WAN’s, VPN’s, RDP, etc.

Experience with Cisco phone systems

IT Security process and procedures (e.g. ISO27001, NIST, etc.)

On the ground experience working at a mine site and in remote mining locations is desirable.

Solid knowledge of current Microsoft desktop and server operating systems and applications including:

Active Directory

Microsoft Exchange

Office 365



Experience with virtualised environments (VMWare and Hyper-V)

SQL capabilities

Anti-Virus maintenance and configuration

Logical thinker with good analytical and problem-solving skills

Able to instil confidence in key stakeholders and deliver to deadlines

Strong stakeholder and vendor management skills

Strong customer service orientation

First Quantum recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age etc. – to see more visit GoRNO.com.au .

This opportunity is only open to candidates with the right to work in Australia.

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If you are already a First Quantum employee and have access to the First Quantum network, log into First Quantum MINE
Careers to apply internally for this opportunity.

If you are an employee without network access, contact your Site Recruiter.

First Quantum Minerals