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Senior Analyst, Survey Programmer

National Australia Bank - Docklands, VIC

Source: uWorkin


Job no: 762607
Business unit: Ubank
Position location: VIC, Docklands, 700 Bourke St
Work type: Permanent Full time
Location: Aust - VIC Metro

  • Opportunity for Senior Analyst Survey Programmer
  • Experience building NPS survey programs in a digital environment
  • Strong background in large survey database management
About You

The Senior Analyst Survey Programmer will configure, maintain and manage the customer feedback platform and closed-loop monitoring system. The role is integral to the success of transforming the NPS Program at NAB. The efficient build and management of the program will empower frontline staff to perform relevant actions to serve our customers well.

The Senior Analyst Survey Programmer will also transform the customer feedback and actions taken into consumable format/variables to map into tailored dashboards. This is critical to the generation of insights on systemic issues to drive improvements at scale or insights on evolving customer needs and behaviour to empower creation of compelling value propositions.

Your key accountabilities will include:
  • Create, build, implement and maintain NPS survey programs
  • Integration of customer contact details and profile data with customer feedback
  • Manage the distribution of survey invitations, monitoring and reporting of respondent engagement and survey health to uncover improvement opportunities
  • Consolidate customer feedback data and transform them into variables for reporting
  • Configure the closed-loop feedback system tailored to the different business function areas and surveys
  • Oversee the generation of ongoing customer feedback, closed-loop triggers and actions and configure tailored self-service insights dashboards
  • Work with Research, NPS Operations, Insights and Enterprise Data teams
  • Actively participate in team rituals such as backlog refinements, stand-ups, retros, quarterly and sprint plannings, etc.
Your Capabilities, Experience & Qualifications will include:
  • Demonstrated experience in a market research environment
  • Proven background and capability in data and research analysis
  • Knowledge of analytical models to inform survey build decisions
  • Advanced skills in Qualtrics, Confirmit or any related market research survey scripting software preferred
  • Intermediate to advanced SQL skills combined with exposure to data visualisation tools (e.g. Tableau and Power BI)
  • Demonstrated ability to create and build CSS, HTML and Java script templates to be used in online surveys
  • Experience working on large-scale complex survey programs with changing demands coupled with experience in database maintenance/database design/SQL management
  • Proficient in data communications tools (API)
  • Strong interpersonal skills with the ability to explain complex technical concepts to a non-technical audience coupled with the ability to engage and influence across a wide range of stakeholders.
  • Relevant tertiary qualification is preferred
About NAB

We believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too. We have an African Australian Inclusion Program, a range of Grad, Traineeship and Internship Programs, we are proud to have dedicated $55 billion to help address climate change, be recognised as a Gold employer of LGBTI Inclusion by AWEI and be an endorsed employer for Women by Work180. We are an equal opportunity employer and welcome diversity in the workplace.

NAB, invested in you

From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits. For more information please visit .

If you think this role is the right fit for you, we invite you to apply. Let's have a serious but informal chat about who you are and what drives you. We'd love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

*Please note unsolicited CVs from agencies will not be accepted.

Advertised: 17 Feb 2021 12:00 AM AUS Eastern Daylight Time
Closing: 10 Mar 2021 11:55 PM AUS Eastern Daylight Time

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Privacy agreement Position Location Job No. Close date
Aust - VIC Metro 762607 10 Mar 2021
Opportunity for Senior Analyst Survey Programmer where you will bring your experience building NPS survey programs and expertise in large survey database management.

Expression of interest


Current opportunities Position Location Work Type
Aust - VIC Metro Permanent Full time
Opportunity for Senior Analyst Survey Programmer where you will bring your experience building NPS survey programs and expertise in large survey database management.

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