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19

February

Support Engineer (Packet Core)

Private Company - Docklands, VIC

IT
Source: uWorkin

JOB DESCRIPTION

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? 

Come, and be where it begins.

Our Exciting Opportunity:

Ericsson Australia is growing! As a result, we are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

In this role, you would:

  • Handle and resolve Customer issues
  • Provide dedicated support
  • Deliver results & meet customer expectations
  • Handle Software Update Management (SUM)
  • Mentor other team members
  • Work with a diverse team

As our ideal candidate, you will have:

  • Tertiary qualification in Engineering/ICT or equivalent.
  • Significant experience in Telecom including involvement in a customer facing role
  • Domain experience: area of expertise – Packet Core area/ Virtualization (SGW/PGW, MME, SGSN, GGSN, PCRF), Network Optimization/Network Design
  • Proven experience as a Support Engineer
  • Demonstrated background in customer engagement and demonstrating good skills in communicating, leading, influencing, building networks and relationships, planning and delivering results.