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February

Service Desk Engineer

Perigon Group - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Job Description

High Profile Australian Business who are looking for an IT Helpdesk Engineer to join their team due to an increase in project work! You will join on a contract with the potential to extend or go permanent. In this role, you will be working in an agile environment on enterprise-level, high-quality software to support the business and their operations team!

In this role you will be responsible for:

  • Feet on the ground support for our amazing teams
  • Provide IT helpdesk and application support for employees.
  • Provide networked printing maintenance, troubleshooting and installation.
  • Managing and tracking of assets within the asset management system.
  • Organise and maintain the IT storage room.
  • Imaging of laptops / setting up IT equipment for staff, including software applications.
  • General maintenance and administration of hardware, software and operating systems.
  • Delve into and support issues for the various internal and external systems
  • Managing users/groups on Active Directory.
Experience you will require to be successful:
  • Excellent written and oral communication skills
  • Tertiary qualifications in Information Technology
  • 2+ years experience in a similar role
  • 2+ years of experience working with a Help Desk Ticketing System
  • 2+ years working with PC and Apple products including Windows 2010, Office 365, Mac OSX, Apple iOS and Android devices.
  • Work independently and able to follow instructions from Senior IT Technicians
  • Create & maintain support tickets and documentation in order to assist staff in quick resolution of incidents and service requests
  • Good fundamental networking knowledge
  • Initiative and enthusiasm and the ability to identify and prioritise issues and provide appropriate resolutions
  • Meticulous with an eye for detail
  • A practical quick learner who is open to new challenges
If you are interested in hearing more about this role, apply now! Reece.richardson@perigongroup.com.au

Perigon Group