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Techwell Ict Engineer

HTG - Mungindi, QLD

Source: uWorkin


Techwell ICT Engineer

Job description

The role of Techwell's ICT Engineer is to engage with a variety of customers, suppliers and colleagues each day, servicing their ICT requirements.

Your primary responsibility will be to provide the highest levels of service to our valued customers, covering most area's of their ICT, resolving issues, providing guidance and recommending reliable outcomes.

Having experience working in a managed service environment is essential for this role.


Want in?

You will be required to work within our customer and Techwell SLA's ensuring the levels of service are executed as per requirement while finding ways to continuously improve all of Techwell's systems and processes. Working in a high performing team and contributing to the growth and success of our Clients and Techwell alike is part of our DNA.

In this role, you will be required to work in the Techwell office on the helpdesk as well as travelling onsite to service our clients both on the Gold Coast and in Brisbane.

Sound like a career path for you?

Key Duties / Responsibilities

  • Set up, configuring and deployment of desktops, laptops, mobiles and other ICT Infrastructure
  • Participate and contribute to a security first culture
  • Frequent road based travel
  • Providing on-site and remote troubleshooting of issues escalated by our Service Desk
  • Providing helpdesk phone support to clients
  • Conducting installations of networks, servers and software in accordance with customer requirements
  • Performing scheduled preventative maintenance
  • Following all Techwell policies and processes
  • Adhering to documenting and change management standards in place.
  • Basic customer training on all installed products.
  • Build rapport and maximise customer satisfaction
  • Provide follow-up support to customers if required
  • Work with sales and project delivery teams to manage jobs to a successful completion
  • General project administration duties, stock and inventory management
  • Interpreting and understanding supplied solution design
  • Technical and problem solving assistance to other field technicians
  • Liaising with key contacts including industry vendors
Required Skills:
  • Technical problem solving skills
  • Experience in auditing customer ICT Infrastructure
  • Excellent presentation and high level customer service and engagement skills with capability to deliver customer training.
  • Self driven and motivated (given some remote locations) and comfortable driving long distances
  • Enjoys keeping up to date with technology.
  • Skilled with networking and hardware
  • Good verbal, written and interpersonal communication skills
  • Some level of sales experience to be able to see opportunities and also offer further solutions to clients
  • High attention to detail and organisational skills
  • Ability to work autonomously, on own initiative as well as within a small technical team.
  • Ability to remain calm and focused in a busy environment
  • An understanding and commitment to industry safety procedures & requirements
  • A positive upbeat attitude is a must as is being resilient.
  • Ability to explain technical issues in 'plain English'
  • A current driver's licence
  • Must hold Australian Residency
Required Training / Qualifications / Experience:

- PC / Server builds and installs
- Microsoft Windows desktop operating system 7 onwards
- Microsoft Windows Server operating system 2012 onwards
- Microsoft Remote Desktop Services
- Exchange Server 2013 onwards
- Microsoft Active Directory
- Sharepoint
- Microsoft 365
- Commercial backup solutions
- Strong networking skills
- Virtualisation technologies (Citrix/VMWare/HyperV)
- MacOS Experience

Still interested?

As a great place to work we also offer:
  • Annual awards including an all expenses paid holiday (21 awarded every year!)
  • Quarterly events with keynote and celebrity speakers, food trucks and fun team activities
  • Team connect events like bowling, dinners, barefoot bowls and timezone
  • Technology updates keeping you up-to-date with the latest gadgets and devices
  • Meaningful community engagement opportunities to give back to those in need
  • Ongoing learning to recharge the soul with professional training and development
If this sounds like a role for you, we want to hear from you, apply now!