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21

February

Solution Architect, Salesforce Industries

Salesforce - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Group

Job Details

Salesforce Industries Solution Architect

Job Category

Customer Success Group

Job Details

Salesforce Industries is looking to expand our Customer Success team by hiring talented and enthusiastic Industry Solution Architects.

Salesforce Industries’ goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Industry Solution Architects play a key role in determining the optimal use of the Vlocity product in the customer environment.

We are looking for industry experts who are passionate about digital transformation of health insurers and customer experience. Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution.

This is a focused team of industry experts whose mission is to work with our largest and most important customers and implementation partners to deliver solutions that delight the customers.

Responsibilities

Effective in working with customers, including business executives, business analysts, and IT development staff

Effective in understanding business needs and distilling the information into business and technical requirements

Comfortable working with complex business requirements and translating into the design of solutions, including insurance product configuration, rate models, user stories, business rules, etc.

Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.

A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.

You’ll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of Industry Cloud products.

If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.

This role will require travel to customer locations.

Experience

You will have 8+ years of experience of working on deployment teams, ideally using Agile development techniques

Salesforce - You will have direct experience in working with Salesforce (at an Admin level, minimum)

You will have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.

You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground

You’ll have excellent communication skills to communicate with customers, partners, and internal team members

You’ll have the vision to help us take our company to the next level

TECHNICAL SKILLS

In-depth knowledge of key processes in industry-specific solutions

Process modeling tools and best practices

Project management tools and best practices

Data modeling

Systems analysis and design

DESIRED CERTIFICATIONS/QUALIFICATION

Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field

Salesforce Sales/Service Cloud Consultant

Salesforce Administrator

Salesforce Developer

Certified Scrum Master / Certified Product Owner

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