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Success Architect

Private Company - Sydney, NSW

Source: uWorkin


This is a great opportunity to join a very successful SaaS company that is experiencing tremendous growth. The Client Success Manager will own a client base, to on-board, train, hand-hold and will be their go-to contact for any technical-related questions. You will be the face of the company for our clients once they come on-board. We are open for this person to be either in Sydney or Melbourne.

  • Establish consultative and trusted relationships with Datorama clients
  • Understand the client business goals and how Datorama adds value to those
  • Anticipate client future needs to deliver optimal solutions
  • Ensure client expectations are exceeded consistently
  • Transition new clients into the company seamlessly and create consistent delivery processes across all clients
  • Communicate regularly with the customer to evaluate satisfaction and value delivery
  • Drive value and in turn upsell opportunities into Datorama’s existing client base
  • Develop best practices and process strategies across teams
  • Drive planning sessions to ensure client is able to fully leverage Datorama to meet their performance and operational efficiency goals
  • Identify relevant analysts for particular activities and manage the briefing process
  • Build collaborative and productive working relationships cross-functionally within the Datorama organisation – ultimately to support our clients business strategy and growth
  • Collaborate with and support Account Management in business reviews and check in points with key clients

3 months expectations:

  • Master Datorama's marketing intelligence platform and obtain certification
  • Become familiar with Datorama market positioning, backed by Salesforce Marketing Cloud?
  • Begin to meet and engage your portfolio of customers and become fluent in their history, their business outcomes, and their goals
  • Develop working partnerships with the Datorama Customer Success team supporting your customers

12 months expectations:

  • Own the technical ownership, adoption and growth of allocated book of business. 
  • Begin building business--identify opportunities, drive business outcomes, ensure customers are successful with Datorama
  • Build and foster relationships with senior client executives
  • Evangelize Datorama's customer success stories and customer success systems and processes

About you

  • 2-5 years experience in digital analytics, preferably in a top tier media agency or AdTech vendor
  • 2+ years previous commercial experience, preferably in a technology SaaS company
  • Extensive experience with databases and data mapping
  • Extensive experience using Excel plus desired skills in SQL, CSS and Python
  • Strong technical and problem solving skills
  • Excellent communication skills, both written and verbal
  • Time management skills with the ability to effectively manage and prioritize own workload
  • Project management skills
  • Deep understanding of the online advertising industry / eco-system
  • Natural ability for consultative and solution-based selling
  • Technology related B.Sc or B.A. degree

Flexible Salary: $100,000 - $142,000 pending seniority and other variables