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February

Senior Engineer, Technical Support

DELL - Frenchs Forest, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Senior Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Engineer on our VxRail team in Sydney to do the best work of your career and make a profound social impact.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Provide consultations and advices on complex technical questions related to VxRail ecosystem.
  • Acts as central point of contact for product related issues and manages the customer relationship from a technical support perspective with minimal supervision.
  • Provides guidance, leadership, technical consultation and training to team members.
  • Participates in the creation and maintenance of knowledge database contents.
  • Understands the customer's technical environment through regular communication and business reviews; develops support plans that recognize the customer's priorities, challenges, initiatives and potential areas for improvement
  • Works closely with engineering, product management, and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements and industry best practices In addition to their technical expertise, maintains direct linkage into other key internal organizations necessary for fast problem escalation and expedited resolution status

REQUIREMENTS:

  • Bachelors Computer Engineering or Computer science
  • 5+ years of Relevant experience
  • Virtualization - VMWare vSphere – VCP certified or relevant work experience
  • SAN/VSAN - Good knowledge of fibre channel switches,
  • Ethernet Networks
  • Fluency in advanced troubleshooting skills, methodologies and processes
  • Broad system application and IT knowledge
  • High level of Adaptability (ability to quickly learn new technologies as required)
  • Customer facing experience.
  • Ability to work in a high-pressure environment.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.