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16

March

Senior Technical Support Engineer -sydney

Exabeam - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Exabeam helps security teams outsmart the odds by adding intelligence to their existing security tools – including SIEMs, XDRs, cloud data lakes, and hundreds of other business and security products. Out-of-the-box use case coverage repeatedly delivers successful outcomes. Behavioral analytics allows security teams to detect compromised and malicious users that were previously difficult, or impossible, to find. Automation helps overcome staff shortages by minimizing false positives and dramatically reducing the time it takes to detect, triage, investigate and respond. For more information, visit https://www.exabeam.com .

Exabeam is the Smarter SIEM™ company. We help security operations and insider threat teams work smarter, allowing them to detect, investigate and respond to cyberattacks in 51 percent less time. Security organizations no longer have to live with excessive logging fees, missed distributed attacks and unknown threats, or manual investigations and remediation. With the modular Exabeam Security Management Platform, analysts can collect unlimited log data, use behavioral analytics to detect attacks, and automate incident response, both on-premise or in the cloud. Exabeam Smart Timelines, sequences of user and device behavior created using machine learning, further reduce the time and specialization required to detect attacker tactics, techniques and procedures.

Position Overview

The Customer Success Engineer role has a dynamic nature where you will provide technical troubleshooting assistance and resolutions for customer problems and interface with internal engineering teams on various product issues.

At Exabeam, we encourage growth and nurture potential. In addition to delivering success for our clients, you will contribute to projects revolving around tooling, knowledge management, our growing market place of solutions, and more. You will join a team of engineers with deep security and data science expertise and will hone your skills related to Cyber Security and Distributed Systems running on Linux while supporting enterprise software customers.

We work together, we win together. Exabeam develops the skills needed to grow in your career and promotes from within. Whether it’s for a customer or a team member, we seek to make a real impact and create a valuable experience.

Responsibilities

    • Exemplify Exabeam’s commitment to our customers
    • Oversee systems incidents underway to ensure they progress toward resolution
    • Collaborate on continuous improvement of technical and client interaction skills
    • Serve as primary interface between Customer Success, Engineering, and Product Management for ongoing issues and longer-term solutions
    • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround
    • Reproduce system issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

Qualifications
    • Fluent English and native-level Japanese language skill required such that you can communicate complex matters to internal and external stakeholders
    • Experience with Linux and comfort at the command line are must-haves
    • Knowledge in the following areas is a plus: Docker, Elasticsearch, Hadoop, MongoDB, Consul, Etcd, LDAP, AD, Networking, JVM, Systemd, rsyslog, shell scripting
    • Familiarity with Regular Expressions, Python scripting, and VMWare solutions are also a plus
    • Ability to isolate problems between hardware and software and provide information to appropriate development team(s)
    • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
    • Superior written and verbal communication skills are a must
    • Must be able to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates
    • BS/MS in Computer Science or equivalent experience
    • Self-motivated with a strong desire to reach your potential and grow your career at Exabeam with further opportunities

Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter .