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L2 Ms Office 365 Support Engineer

Davidson - Melbourne, VIC

Source: uWorkin


Location Melbourne
Job Type
Reference JO-2103-103309_1615860699
Posted about 2 hours ago

Level 2 Windows Helpdesk Support Engineer - O365, Outlook, MS TEAMS, AD, Windows 10, AZURE

The position is responsible for providing technical support for technology integration of a number of technologies,

The role will work closely and collaboratively with trusted external integration partner, Project Managers, Functional Leads and a range of internal & external business and technical experts operating within a transition team to deliver high quality outputs and support the business community in a timely manner.

What you will be doing ?

  • Provide support in project implementation and delivery in both technical and non-technical capacity (i.e.: gather & compile assets list)
  • Act as the support front to user community during project change implementation to minimise user impact
  • Manage incident and own issue to resolution within reasonable timeframe and customer satisfaction
Essential Skills
  • Experience with Microsoft products including operating systems with emphasis on Windows 10 and Office 365
  • Working knowledge of Microsoft Server 2008/2012/2016/2019
  • Working knowledge of Microsoft Active Directory ( AD ) /Group Policy and core services
  • Understanding of Microsoft Azure technology with good working knowledge of Azure Active Directory and MFA
  • Project implementation and support experience in a fast pace and competing resource environment
  • Strong support skills in Microsoft collaboration products specifically to MS Teams, Outlook & SharePoint online
  • Ability to gather system information and analyse gaps
  • Broad understanding of IT software, server and network technologies
  • Strong troubleshooting skills of end user computing issue relating to applications, security policies and backend server configuration
  • Understanding of IT Service Management tool i.e.: ServiceNow OR similar
  • Any tertiary qualification with relevant industry certification i.e.: MCSA, MS Teams Administrator etc.
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx) quoting reference no. JO-2103-103309. Want to know more about Davidson? Visit us at