Customer Success Manager - Cloud Architect: Melbourne Customer Success Manager - Cloud Architect: …

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IBM
in Melbourne, Victoria, Australia

Permanent, Full time

Be the first to apply

Competitive

IBM
in Melbourne, Victoria, Australia

Permanent, Full time

Be the first to apply

Competitive

Customer Success Manager - Cloud Architect: Melbourne

Introduction

At IBM, Technical Solution Architects work to understand needs and then create complex high-quality solutions that make meaningful impact. You'll be responsible for overall leadership and delivery of the solutions from requirement gathering through implementation. You'll use your in-depth knowledge of leading-edge products and technologies along with industry and business skills to influence outcomes.
We have multiple positions available across Sydney, Canberra, Melbourne and NZ.

Your Role and Responsibilities

• Be the face of IBM to the customer
• Journey a world leader in technology and consulting
• Work with a growing team of passionate Cloud and AI experts

As a Customer Success Manager (Architect) you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings.
The work will involve:

• Serve as a trusted technical expert for the customer's cloud migration and supporting adoption of Hybrid Cloud & AI Solutions
• Developing a growth plan to guide IT executive leadership through the changes needed to unlock the full value of hybrid cloud
• Lead technical conversations and show users how to get value out of their solutions
• Solution architecture design, fast prototyping that demonstrates value
• Identification of expansion opportunities
• Execute customer success plan to drive adoption post-deployment
• Bringing together multi-discplinary stakeholders towards a common goal

Required Experience:

• Demonstrate a history of success in technical solution roles such as consultant, pre-sales, technical account management, enterprise architect, or equivalent
• Technical understanding and hands-on experience with cloud architecture and associated frameworks
• Experience with modern enterprise software implementations
• Ability to drive adoption and re-use of solutions

Preferred Experience:

• Experience working with OpenShift & AI technology
• Experience working in B2B Enterprise Software

Attributes you possess:

• Analytical mindset and problem-solving skills
• Strong interpersonal relationship building and communication skills
• Can manage multiple customer accounts and projects simultaneously

The successful applicant must have the ability to work in Australia without the requirement of sponsorship.

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