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18

March

Platform Architect

ServiceNow - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Job Title: Platform Architect

Organization: Customer Outcomes

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform.

The Role

The role of the Customer Outcomes Platform Architect is to provide clients with long-term prescriptive guidance and technical governance in their pursuit of strategic business outcomes.

What You Get To Do In This Role

  • This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.
  • Develops strong relationships with technical and business leaders at the customer to understand the role of ServiceNow in their digital transformation vision.
  • Responsible for analysing and translating business information and technical requirements into an architectural blueprint to achieve complex business objectives.
  • Engages with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
  • Establishes and manages technical governance, and an effective delivery operating model and governance.
  • Ensures instance health by working with the engagement team to reduce technical debt and align to ServiceNow best practices.
  • Active contributor of best practices and thought leadership (methodology and white papers).
  • Supports the sales effort by scoping and estimating the engagement and change orders.
  • Work on complex issues where analysis of situations or data requires in-depth evaluation of variable factors
  • Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
  • Apply functional/technical knowledge to determine solutions and solves complex problems across departments.
  • Provide complex analysis and advice to functional management
  • May provide work leadership or guidance to others, but often informally; build working relationships across teams.
  • Lead projects, which may cross departments.

In order to be successful in this role, we need someone who has:
  • Consulting/Advisory experience (Minimum 3yrs)
  • Minimum 8 years of related work experience with a Bachelor’s degree; OR advanced degree without experience; OR equivalent work experience
  • Creative, high energy, entrepreneurial self-starter comfortable running initiatives and program independently within a “start-up paced” environment
  • Drive complex issues through analysis and resolution
  • Work on complex issues where analysis of situations or data requires in-depth evaluation of variable factors
  • Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
  • Applies functional/technical knowledge to determine solutions and solves complex problems across departments.
  • Thrive in working collaboratively and cross-functionally
  • Operates independently with limited guidance and identifies new opportunities
  • Excellent written and verbal communication skills
  • ServiceNow certifications
  • Enterprise Architecture (e.g. TOGAF/IT4IT)
  • Consultative Perspective
  • Manages Complexity
  • Strategic Mindset

Work Environment

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.