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Servicenow Presales Solution Architect

AC3 - Sydney, NSW

Any Industry
Source: uWorkin


AC3 Talent Management have been engaged by a Big 4 Global Consultancy to find them a ServiceNow Solution Architect.

The organisation have huge pipeline of work and the ServiceNow Practice Lead needs a 2IC to work closely with him to provide:

  • ServiceNow pre-sales, covering design, development, and pricing of ServiceNow Solutions that support the customers needs and deliver on business outcomes
  • Focus on strategic consultancy with our customers and provide expertise for pre-sales, tenders, Solution Architecture, and ServiceNow Roadmaps.
  • Focus on driving technical excellence through our ServiceNow Practice and positioning the right solution for the opportunity.

The role

  • Be a partner that truly understands our customers current and future needs
  • Be a relentless customer advocate delivering a world-class user experience that solves real customer problems
  • Align as a trusted advisor to C Level Executives and consult on ServiceNow strategy.
  • Cultivate customer relationships to drive innovation and revenue growth.
  • Be part of a team that reliably delivers on the needs of our customers

The person spec

  • At least 5 years’ experience as an end-to-end ServiceNow Consultant focused on Migration, Transformation and IT Outsourcing initiatives.
  • At least 10 years as an IT Industry participant
  • Experience and confidence in a customer facing consulting or consultative pre-sales role with strong technical presence and confidence. Experience in taking business challenges and translating them into a suitable technical solutions via ServiceNow
  • Experience in interfacing with a wide variety of people and roles, and confidently interact with senior business and technical personnel.
  • Strong experience in the collation of design artefacts, technical strategies, and contributing to large tender submissions.
  • Self-motivated, proactive and confident
  • Exceptional verbal and written communication skills, with proven document/report writing ability.
  • Strong team oriented interpersonal skills.
  • Willingness to learn and grow
  • Skilled at diagrammatically representing processes, workflows, and ideas and must be able to prepare, present, and maintain technical documentation to customers and internal staff.
  • Passionate about customers with a strong capacity to understand market and strategic drivers to set clear goals and define problems
  • Proven ability to innovate, adapt and work under pressure in a complex environment with multiple stakeholders and firm deadlines.
  • Proven ability to create and present complex business and technical solutions

Platform experience

  • Experience with ServiceNow applications and integrations and how they are used to create solutions that solve common business problems/objectives
  • Up-to-date knowledge of ServiceNow company and its go to market offerings
  • Strong Technical knowledge of ServiceNow ITSM
  • Broad knowledge of a range of ICT systems including traditional infrastructure, network, Private and Public Cloud (ITOM)
  • Strong Integration delivery skills

Employee Benefits


The company offers a range of practical benefits and incentives include:

  • Payment of professional membership fees
  • Financial and leave assistance for postgraduate studies
  • Advanced in-house learning and development opportunities
  • Refer a Friend employment incentive program
  • Opportunities for overseas assignments and secondments.
  • Lifestyle benefits
  • Client and supplier discounts
  • Salary packaging
  • Additional purchased annual leave
  • Flexible work options
  • Career breaks
  • Paid parental leave
  • Insurance
  • Social club
  • Wellbeing benefits
  • Wellbeing program
  • Employee assistance program

In return for this you will be offered a salary from $160k-$180k base plus super, plus up to 20% bonus. Even through the challenging COVID period a bonus of 7% was paid and the ServiceNow business unit grew by 87%